Senior Quality Performance Improvement Manager

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Responsible for performing advanced work in the coordination, organization, and facilitation of quality and performance improvement (PI) activities. Assists in mentoring, guiding, and supporting PI colleagues and others within and external to the Quality and Safety Operations (QSO) division.  Works with the department leadership to provide enterprise-wide expertise and consultation related to quality and process improvement methodologies at all levels in the organization. Leverages data to drive complex and multiple PI projects in assigned areas and within cross-functional teams. Identifies trends and key areas for continuous improvement, and effectively prioritizes project lifecycle and workload. Performs duties and responsibilities in a manner consistent with our mission and values.

Minimum Specifications

Education

• Bachelor’s degree in Business Administration, Healthcare Administration, Industrial Engineering, or a related field of study from an accredited college or university required. Master's degree preferred.

Experience

• Must have at least six (6) years of quality/performance improvement experience preferably in a healthcare setting with three (3) years of experience utilizing Lean/Six Sigma and Project Management methodologies.

Equivalent Education and/or Experience

• An equivalent combination of education/experience in lieu of specific experience and/or experience may be considered.

Certification/Registration/Licensure

• Certified Lean / Six Sigma Green Belt or higher required. Current employees must obtain this certification by August 1, 2024.
• Certified Professional in Healthcare Quality (CPHQ) required.

Skills or Special Abilities

• Must demonstrate advanced command of quality, performance improvement, and project management methodologies and strategies using evidence-based best practices.
• Must have excellent organizational, analytical, critical thinking, and problem-solving skills.
• Must have excellent verbal, written, and presentation skills, and communicate successfully with internal and external customers.
• Must be able to work well independently and within an interdisciplinary team structure while managing multiple project and key deliverables.
• Functions as a resource and mentor for PI colleagues and others within the organization.
• Must have advanced computer skills with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Visio and Access.
• Must have advanced knowledge and use of statistical software such as QI Macros, Minitab, etc.
• Must be able to create and maintain organized, confidential, and professionally written project plans consistent with standardized department processes.
• Must have a high degree of flexibility and adaptability.
• Must be knowledgeable about applicable Joint Commission standards, Texas Department of Health licensure requirements, Centers for Medicare and Medicaid Services regulations, as well as state, county, and professionally recognized guidelines.
• Demonstrates understanding and implementation of high-reliability principles through use of tools and behaviors that promote patient/employee safety within a wide range of clinical and non-clinical environments.
• Must be able to apply professional judgment as needed to independently prioritize work to achieve a consistent professional work product and optimal productivity.
• Must be able to demonstrate excellent professional etiquette, and adherence to the behavioral standards, dress code, attendance policy and code of conduct at all times.

Responsibilities

1. Independently researches and provide analysis, reports, and recommendations for quality and performance improvement initiatives based on strategic and key projects as directed.
2. Develops statistically appropriate metrics with clear operational definitions designed to monitor process improvement and stability. Collects and analyzes data, identifies opportunities, develops solutions, implements improvements and sustainability with appropriate spread of standardized best practices.
3. Participates and leads multidisciplinary quality and improvement teams and committees as requested and represents the department and health system in outreach and collaborative efforts.
4. Lead and mentor project teams as requested utilizing appropriate performance improvement methodologies and data-driven decision making across all levels across the health system.
5. Independently prepares detailed and standardized project management plans and graphical data reports to track performance and assure timely completion and achievement of stated goals. Presents information to all levels of leadership and medical staff as requested.
6. Provides advanced Lean/Six Sigma and other appropriate improvement tools and training as needed to project team members and other identified stakeholders.
7. Utilizes appropriate change models and incorporates High Reliability principles and universal skills for all process improvement and patient safety initiatives.
8. Identify barriers to project success and solicits solutions from leadership and champions when needed.
9. Assume other duties at the discretion of the Director, which may include chairing committees, and assisting with the development of new PI services, training, and program elements.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.