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Full-Time

Vice President of Customer Success

Confirmed live in the last 24 hours

Novisto

Novisto

51-200 employees

AI-driven sustainability management software

AI & Machine Learning

Senior, Expert

Remote in USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • Minimum 7 years experience in leading best-in-class customer success teams, advisory or related roles, within the B2B SaaS industry
  • Bachelor’s degree in Business, Sustainability, Environmental Science, or a related field (Master’s degree preferred)
  • Proven track record of developing and implementing successful customer success strategies
  • Outstanding communication and interpersonal skills, with the ability to effectively engage with customers, executives, and internal stakeholders at all levels
  • Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams to achieve goals and deliver exceptional results
  • Excellent strategic thinking, problem-solving, and decision-making skills
  • Hands-on, “roll-up your sleeves” mindset, with an inspirational personality and ability to be a driver and a change agent
  • Experience working in a technology-related advisory capacity at a consulting firm (an asset)
  • Solid understanding of ESG principles, frameworks, and reporting standards (an asset)
Responsibilities
  • Develop and execute a comprehensive customer success strategy to drive the adoption, retention, and expansion of the Novisto solution
  • Act as a trusted advisor to customers, understanding their unique business challenges and objectives, and providing strategic guidance on how Novisto can address their needs
  • Work closely with the executive team to develop and execute strategic initiatives that drive business growth and customer satisfaction
  • Develop and implement a forward-thinking ESG Innovation strategy that supports the company’s mission and objectives
  • Stay current with industry trends and regulatory changes in ESG
  • Lead and mentor the management team of the Customer Success and ESG functions to deliver exceptional service, expand revenue and increase product adoption
  • Drive continuous improvement and innovation within the customer success and ESG functions, identifying opportunities to enhance organization efficiency without compromising the quality of our services
  • Establish key performance indicators (KPIs) and metrics to measure customer success and satisfaction, and continuously optimize processes to achieve growth goals
  • Collaborate cross-functionally with sales, marketing, product, and engineering teams to align on customer objectives

Novisto is a leading provider of sustainability management software, integrating advanced automation and AI technologies to create secure, centralized systems for streamlined data management and disclosures. This company excels in providing investment-grade data solutions and efficient audit-ready processes, making it an ideal workplace for professionals passionate about pushing the boundaries of technology to address the critical challenges of environmental, social, and governance (ESG). The focus on AI-driven insights and adherence to rising ESG demands not only positions Novisto at the forefront of sustainable tech innovation but also fosters a culture of continuous improvement and industry leadership.

Company Stage

Series B

Total Funding

$29.5M

Headquarters

Montréal, Canada

Founded

2019

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

89%