Customer Experience Centre

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Customer Experience Centre - Helpdesk / Scheduling Advisor

What this job involves:  

We are currently seeking a dynamic and passionate Helpdesk / Scheduling Advisor to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are managed efficiently and effectively.

What your day-to-day will look like:

• Act as the first point of contact for client and engineering team inquiries, providing timely and accurate responses to build and maintain strong client relationships.
• Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks.
• Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services.
• Manage and resolve any issues or complaints with a solutions-focused approach, aiming for client satisfaction.
• Collaborate with various internal departments to ensure services are delivered efficiently and in alignment with client expectations.
• Utilise customer feedback to continually improve service offerings and processes.
• Maintain accurate records of client interactions, services provided, and feedback received.
• Facilitate the management of work order prioritisation, escalations and management of the feedback loop for MES and Client facing queries.

Qualifications and Experience: 

• Proven experience in a customer service role, experience within the facilities management sector is advantageous.
• Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• A proactive problem-solver with a strong focus on achieving client satisfaction.
• Experience with scheduling software and tools is highly advantageous.
• Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management.
•  A team player who can collaborate effectively across different departments and levels of management.

Why Join Us?

• Be part of a reputable and growing company that values excellence in service.
• Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success.
• Join a supportive team environment that fosters professional growth and development.
• Competitive salary and benefits package.

NOTE:

All details are provided for guidance only and do not necessarily limit the responsibilities and accountabilities of the role.

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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