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Large Transfers Specialist
Posted on 12/16/2022
INACTIVE
Locations
Tampa, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • At least three years of experience in customer support and/or two years of experience in compliance or banking is required to apply
  • A strong drive to assist our customers and offer a specialized experience, particularly with high value customers of a potentially vulnerable nature
  • Excellent verbal and written English communication skills - though we are looking to expand in other languages, as well!
  • Flexibility. This team supports regions across the world, so the shifts are later in the day. This team works Monday-Friday, with shifts from 8am-4pm and later, with the latest shift being 2pm-10pm. There are also mandatory weekend shifts at a set amount per month. Please keep in mind that these times can change with the needs of our customers, so we're specifically looking for flexibility and a desire to work later shifts (your first month or so would be a regular 9am-5pm schedule while you complete your initial paid training)
  • Comprehensive multi-tasking, with an ability to adapt in changing environments in line with a complex product, as well as make difficult decisions as an independent Wiser
  • Attention to detail - up to and including frequent reviews of financial documents (ie: source of funds) to ensure that we are always meeting compliance regulations
  • An investment in the ownership aspects of customer care, with initiative to dive into new challenges with enthusiasm and initiative
  • Independent and self-motivated problem solving with a desire to work in an autonomous environment
  • You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will, accepting and embracing feedback as a learning opportunity
  • Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
Responsibilities
  • Striving for our customers to get all of the care and information they need when making their high value payments
  • Ensuring that we offer an excellent customer support experience and specialized attention at all times we are available
  • Actively collaborating with the product team to constantly improve the high value payment flow for the customer interface
  • Reviewing source of funds documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers
  • Constantly looking for new solutions to develop the HAT team based on the customers' needs
Wise

1,001-5,000 employees

International finance transfer service
Company Overview
Wise’s mission is to create a world with money without borders – moving it instantly, transparently, conveniently, and eventually for free. The company is committed to empowering money for people and businesses through their app and website that utilizes a complex engine of currencies and routes that is being designed and built by their teams across cities around the world.
Benefits
  • PTO & annual leave
  • Work from home flexibility
  • Parental leave
  • Medical insurance plans
  • Health & wellbeing discounts
  • Pension & retirement plans
  • Social events
  • Relocation support
Company Core Values
  • This isn't just a job, we're a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good Karma.