Software Specialist

SOFTWARE SPECIALIST

Constellation Homebuilder Systems (CANADA)

THE POSITION

Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers.  Provides first-level problem investigation and resolution for NEWSTAR Suite of Products.  Work closely with development, documenting, and communicating software-related issues  Accurate and timely tracking of all reported issues in our call management tool  Meets all defined service levels for unresolved problems, re-assigns tickets to the appropriate internal/external team  Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues  Advises the Team Leader, Client Services of sensitive Client situations  Attends and participates in Team meetings  Attends CHS product training, as required  Makes recommendations to address problems, improve service and provide improved support  Develops frequently asked questions (FAQ) documentation  Work shifts may vary to accommodate maximum help desk coverage

QUALIFICATIONS AND SKILLS

Our software specialists are customer-facing, and we build key customer relationships and deliver superior customer support for our products. The organization usually hires applicants with the below qualification:

• Accounting knowledge.

• Education or work experience in residential construction, commercial construction or property management, real estate management, and/or IT.

• Proficient in basic Windows applications.

• Basic SQL knowledge would be a plus

• Presentation skills (in-person and on web conferences)

• Comfortable with remote customer support.

• Superior analytical skills to resolve customer issues

• Self-managed and motivated with an ability to work with minimal direction in a collaborative team environment

• Excellent interpersonal skills, both verbal and written.

• Provide courteous, friendly, and professional communication with external and internal stakeholders.

• Ability to adapt to a fast-paced environment

• Excellent time management and set priorities managing conflicting demands

• Positive team attitude and ability to collaborate with team members and coworkers

• Works well under pressure

• Experience using any of the NEWSTAR Suite of Products would be a great asset.

EDUCATION

• A degree is not required to be considered for this role. However, a College or University degree in Business Administration, Computer Science, or a related discipline would be a plus.

WHAT YOU WILL LOVE ABOUT US

• Doing work that has a direct impact on customers and an industry

• Working with a team of confident, self-starting, and persistent people with visible passion

• Opportunity to work outside of one’s comfort zone and within the thrill of a fast-paced environment

• Corporate bonus program

• Great health and dental insurance benefits

ABOUT THE COMPANY

Constellation HomeBuilder Systems is the leading software provider exclusively focused on the homebuilding industry. Our comprehensive software solutions range from production and accounting, new home sales and marketing, home warranty and service, and homebuilder website solutions. We are the fastest-growing and most successful provider of fully integrated information management solutions for homebuilders. Our parent company is Constellation Software Inc., a well-capitalized, publicly traded company that specializes in vertical market software. Join our team for the benefit of working with a medium-sized company while enjoying the support and opportunity of being part of a large organization.

“An Equal Opportunity Employer”