Full-Time
Merchant Product Manager Associate Director
Westpac
10,001+ employees
Banking and financial services for customers
No salary listed
Sydney NSW, Australia
Hybrid
Hybrid working arrangements in Sydney.
 Product (1) |
|---|
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- Strong experience in payments, merchant acquiring or related financial services products, including payment processing and acceptance solutions.
- Experience managing products end-to-end, from identifying opportunities and defining roadmaps through to delivery and ongoing enhancement.
- Ability to build trusted relationships, influence stakeholders and collaborate effectively across business, technology and delivery teams.
- Strong analytical thinking and customer focus, with the ability to translate insights into practical solutions and product improvements.
- Knowledge of the Australian payments landscape, including emerging technologies and digital payment trends such as SoftPOS and mobile acceptance solutions.
- Develop and enhance merchant acquiring products and payment acceptance solutions across eCommerce, in-store, mobile and emerging payment channels.
- Translate customer needs, market trends and industry opportunities into product capabilities and enhancements.
- Define product roadmaps, prioritise new features and support delivery of customer-focused solutions in partnership with technology, delivery, operations, risk and external providers.
- Contribute to product governance, risk management and ongoing portfolio performance.
- Act as a subject matter expert within the payments environment.
Westpac is an Australian bank offering a wide range of financial services for individuals and businesses, including everyday banking, loans, payments, and digital banking.
Company Size
10,001+
Company Stage
IPO
Headquarters
Sydney, Australia
Founded
1817
Get referred to Westpac
See people who can refer or advise you
Simplify's Take
What believers are saying
- Carsales added Westpac finance to private listings, widening acquisition funnel on 16 August 2026.
- Westpac reported 1Q26 net profit ex notable items up 6% to A$1.9 billion.
- Westpac is pursuing more than A$500 million FY26 productivity savings and selling RAMS.
What critics are saying
- ASIC fined Westpac A$26 million on 26 May 2026 for hardship failures.
- Westpac's July 2026 marketing overhaul follows 2025 in-house media cuts and BMF exit.
- A repeated systems failure across Westpac brands triggers fresh ASIC action and customer exits.
What makes Westpac unique
- Westpac runs four brands plus regional branches and Community Banking Service through 2030.
- Westpac paired 35,000 employees with Microsoft 365 Copilot on 5 February 2026.
- Westpac and Amp Frontier launched AI engineering partnership on 7 August 2026.
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Benefits
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Professional Development Budget
Growth & Insights and Company News
6 month growth
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↑ 0%2 year growth
↑ 0%'I am so sorry': audit investigator's belated apology. By Noah Secomb August 14 2026 - 1:45am KPMG executive James McClelland has apologised for the way the firm treated a whistleblower. Photo: Lukas Coch/AAP PHOTOS The man tasked with investigating claims of misconduct at a major consulting firm has apologised for the botched handling of a whistleblower. A senior member of staff at KPMG raised serious concerns about confidential documents being used to win lucrative audit contracts and raised concerns about an unethical, profit-driven culture. When the allegations against the firm fell on deaf ears internally, they were shared with Labor senator Deborah O'Neill who read them out in parliament in March. KPMG executive director and deputy counsel James McClelland said the first internal investigation into the claims was "fundamentally undermined by the answers which were given, which were misleading, if not directly deceptive to the questions that I asked, and undermined by limitations on scope for the work that I undertook." Mr McClelland used his appearance at the inquiry to apologise for the way the firm treated the whistleblower. "I've never had an opportunity to meet the whistleblower," he said. "I want to take the opportunity to say I am sorry. I am sorry I have been part of this." KPMG executive James McClelland says he "never had an opportunity to meet the whistleblower". (Lukas Coch/AAP PHOTOS) Another investigation by KPMG's lawyers found the firm accessed the real estate company's restricted folders containing confidential audit pitch documents by rival firms EY and PwC. This investigation found confidential documentation from the Lendlease audit was accessed while KPMG was working to win a $32 billion-a-year contract with Westpac. Former partner Kim Lawry had a photo of Lendlease's so-called scorecard of audit options on her phone, which she told the inquiry did not contain commercially sensitive information. She said the focus on one document overshadowed more than 9000 hours of work. Reports in the Saturday Paper found Ms Lawry was paid more than $1.4 million in total for the 2023/24 financial year as a reward for her work in securing the Westpac deal, and received promotions year on year. Former KPMG Australia partner Kim Lawry helped the firm secure its deal with Westpac. (Lukas Coch/AAP PHOTOS) Committee chair Deborah O'Neill told the inquiry significant change was needed in the sector. The quality of audit affected all investment decisions in Australia, Senator O'Neill said. "What I fear is, in the language of apologies, is a failure to actually understand the gravity of what has happened," Senator O'Neill told reporters. Major clients are reconsidering their audit contracts with KPMG as a result of the scandal. Former Reserve Bank governor and Macquarie chairman Glenn Stevens told the inquiry he was awaiting answers to determine whether Macquarie would maintain a $700 million contract with KPMG. Eileen Hoggett says she is trying to ascertain and understand why she was expelled from the firm. (Lukas Coch/AAP PHOTOS) Four of the five former KPMG executives before the inquiry have accepted voluntary retirement packages, except for former chief operating officer Eileen Hoggett who was expelled in late July. "I am still currently trying to ascertain and understand the basis of my expulsion from the firm," she said. The expulsion voids Ms Hoggett's accrued annual leave and a retirement pension, despite having worked at the firm for 33 years. KPMG expelled Ms Hoggett after evidence emerged that she had stored printed copies of confidential documents in her personal locker and shared them with colleagues to win audit contracts. Former KPMG executives fronted up to the Senate inquiry in Canberra on Friday. (Lukas Coch/AAP PHOTOS) "I am not aware that the documents were distributed widely or used to win new work," Ms Hoggett said, noting that only she and her personal assistant had access to the locker. Former chairman Martin Sheppard and former chief executive Andrew Yates both said they had not seen an email in which Ms Hoggett told her personal assistant to show a colleague the printed copy "sensitively, without letting too many people know". The former KPMG executives are expected to front the inquiry again when the committee holds its next public hearing in September. Australian Associated Press Read More: Most viewed
'I am so sorry': audit investigator's belated apology. By Noah Secomb August 14 2026 - 1:45am KPMG executive James McClelland has apologised for the way the firm treated a whistleblower. Photo: Lukas Coch/AAP PHOTOS The man tasked with investigating claims of misconduct at a major consulting firm has apologised for the botched handling of a whistleblower. A senior member of staff at KPMG raised serious concerns about confidential documents being used to win lucrative audit contracts and raised concerns about an unethical, profit-driven culture. When the allegations against the firm fell on deaf ears internally, they were shared with Labor senator Deborah O'Neill who read them out in parliament in March. KPMG executive director and deputy counsel James McClelland said the first internal investigation into the claims was "fundamentally undermined by the answers which were given, which were misleading, if not directly deceptive to the questions that I asked, and undermined by limitations on scope for the work that I undertook." Mr McClelland used his appearance at the inquiry to apologise for the way the firm treated the whistleblower. "I've never had an opportunity to meet the whistleblower," he said. "I want to take the opportunity to say I am sorry. I am sorry I have been part of this." KPMG executive James McClelland says he "never had an opportunity to meet the whistleblower". (Lukas Coch/AAP PHOTOS) Another investigation by KPMG's lawyers found the firm accessed the real estate company's restricted folders containing confidential audit pitch documents by rival firms EY and PwC. This investigation found confidential documentation from the Lendlease audit was accessed while KPMG was working to win a $32 billion-a-year contract with Westpac. Former partner Kim Lawry had a photo of Lendlease's so-called scorecard of audit options on her phone, which she told the inquiry did not contain commercially sensitive information. She said the focus on one document overshadowed more than 9000 hours of work. Reports in the Saturday Paper found Ms Lawry was paid more than $1.4 million in total for the 2023/24 financial year as a reward for her work in securing the Westpac deal, and received promotions year on year. Former KPMG Australia partner Kim Lawry helped the firm secure its deal with Westpac. (Lukas Coch/AAP PHOTOS) Committee chair Deborah O'Neill told the inquiry significant change was needed in the sector. The quality of audit affected all investment decisions in Australia, Senator O'Neill said. "What I fear is, in the language of apologies, is a failure to actually understand the gravity of what has happened," Senator O'Neill told reporters. Major clients are reconsidering their audit contracts with KPMG as a result of the scandal. Former Reserve Bank governor and Macquarie chairman Glenn Stevens told the inquiry he was awaiting answers to determine whether Macquarie would maintain a $700 million contract with KPMG. Eileen Hoggett says she is trying to ascertain and understand why she was expelled from the firm. (Lukas Coch/AAP PHOTOS) Four of the five former KPMG executives before the inquiry have accepted voluntary retirement packages, except for former chief operating officer Eileen Hoggett who was expelled in late July. "I am still currently trying to ascertain and understand the basis of my expulsion from the firm," she said. The expulsion voids Ms Hoggett's accrued annual leave and a retirement pension, despite having worked at the firm for 33 years. KPMG expelled Ms Hoggett after evidence emerged that she had stored printed copies of confidential documents in her personal locker and shared them with colleagues to win audit contracts. Former KPMG executives fronted up to the Senate inquiry in Canberra on Friday. (Lukas Coch/AAP PHOTOS) "I am not aware that the documents were distributed widely or used to win new work," Ms Hoggett said, noting that only she and her personal assistant had access to the locker. Former chairman Martin Sheppard and former chief executive Andrew Yates both said they had not seen an email in which Ms Hoggett told her personal assistant to show a colleague the printed copy "sensitively, without letting too many people know". The former KPMG executives are expected to front the inquiry again when the committee holds its next public hearing in September. Australian Associated Press Read More: Most viewed
Business MD to leave QBE after 'period of transformation' 12 august 2026. QBE Australia's business MD Elliot Hill is departing the insurer after seven years. Australia Pacific CEO Sue Houghton told insuranceNEWS.com.au Mr Hill has decided to leave at the end of this month and will support a smooth transition in coming weeks. GM of distribution Lorelle Hillman will serve as acting MD of business while a recruitment process is undertaken. QBE is also searching for a new Australia Pacific CEO to replace Ms Houghton, who last month announced plans to retire at the end of the year. "Elliot has played a significant role in leading the business division through a period of transformation and growth while maintaining a strong focus on our customers, partners and people," Ms Houghton said today. "Elliot is respected for his leadership, commitment and contributions to QBE, and we wish him every success in the future." Melbourne-based Mr Hill was formerly AIG CEO for New Zealand, and CEO at Britain's RSA Insurance Group in Singapore. He was QBE GM of partnerships and specialty until early 2022, when the insurer reorganised its Australian operating model around consumer and business customer segments. Ms Houghton has spent more than five years at QBE, which she joined after heading Westpac's insurance operation. She was previously CFO and COO at Gallagher in Australia and New Zealand, and has also held senior positions at IAG.
carsales adds Westpac finance to private listings. carsales has partnered with Westpac on a referral pathway that puts finance in front of private buyers, with indicative repayment figures now appearing on private listings across carsales.com.au and RedBook. Buyers will see finance provided by Westpac, including an indicative weekly repayment and comparison rate, and can click through to the bank to explore their options. The classifieds giant says the move builds on its payments solution, which has facilitated more than $420 million in secure transactions, and the finance options already offered across dealer listings. carsales managing director Craig Fraser says finance is a big part of the buying decision, and the new pathway brings it into the private buying journey "rather than leaving it as a separate step". "At carsales, everything we do comes back to helping buyers find the right car with more confidence," he says. "carsales and Westpac share a genuine ambition to make life easier for consumers. By combining our strengths, we can help take some of the stress out of one of life's bigger purchase decisions and create a more seamless experience for buyers." Westpac chief executive of consumer Carolyn McCann says buying a car is an important life moment, and people want the process to feel simple. "We're pleased to work with carsales to make it easier for people to access finance earlier in the journey, helping them feel more informed and confident as they take the next step," she says. Richard Edwards is one of the owners of Auto Media Group and leads its editorial efforts. Richard has been writing about New Zealand's automotive industry and dealer community for nearly two decades. The knowledge and contacts built up over that time gives its publications leads and insight others can't match. He is also the president of the New Zealand Motoring Writers' Guild.
Westpac adds new leaders to consolidated marketing team. July 28, 2026 11:02 Westpac has added two senior marketing leaders to its newly combined marketing team under chief growth and marketing officer Michelle Klein. The bank has recruited former NRMA Insurance marketing director Sally Kiernan as head of strategic marketing, consumer, and Coca-cola veteran Leo Roberts to be its new head of media and strategic partnerships. According to a Linkedin post from Klein, the appointments form part of a broader redesign of the marketing function, with Westpac moving to consolidate several disciplines under one structure. "As we've expanded the remit of Growth, Brand and Marketing at Westpac, we've been bringing together strategy, customer insight, data, creativity, media and partnerships into one connected team," Klein wrote. "It's all in service of one ambition: helping Westpac become our customers' number one bank and partner through life." Kiernan follows Klein from IAG, joining Westpac almost a year after the latter's appointment as the bank's new chief growth and marketing officer. She was also one of several IAG marketers affected by a leadership review earlier this year, which consolidated four executive manager roles into three, as reported by Mumbrella. Writing on Linkedin, Kiernan said: "There are few businesses that play an essential role in their customers' lives every single day, which is just one of the many reasons I'm so thrilled to be joining Westpac... I'm looking forward to working with Michelle Klein and the team to help shape the next chapter of growth and deliver even greater value for customers." Meanwhile, Roberts joins Westpac after 18 years at Coca-Cola, most recently serving as group director, ASEAN and South Pacific integrated marketing experiences, a role he held for the past five years before departing the company in April. The pair join a growing leadership team assembled since last year, including Commonwealth Bank's Matthew Malady, who was appointed head of growth and customer relationships in February, and former Telstra executive Anna Jackson, who joined as head of brand, content and creative at Westpac. The hires come several months after Westpac and BMF parted ways following a partnership that lasted just one year. It also come more than a year after Westpac made sweeping cuts to its in-house media division, axing at least 30 people in the process. Westpac has been contacted for comment. Eleanor Dickinson is a journalist with more than a decade of experience across the UK, Middle East, Asia and Australia. She served as editor of Mumbrella Asia from 2017 to 2018, before spending seven years reporting on technology in Australia. She returned to Mumbrella as chief reporter in September 2025. Have your say. Or comment anonymously Your comment will be marked as unverified