Account Coordinator

Job Summary

SJR Account Coordinators are the foundation of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world. 

Our Account Coordinators are passionate and curious with a strong willingness to learn. The role is ideal for someone who is highly organized, an excellent communicator, and excited by the details that keep projects moving. They partner closely with their Account team and cross-agency teams to support client research, communications, project management and content development across the full digital content ecosystem, ensuring the delivery of great work that exceeds expectations.

A collaborative team player, the Account Coordinator supports the end-to-end delivery of client projects. From internal briefings, to supporting the day-to-day running of an account and creating status reports to conducting research and content audits, they play a central role in keeping the team organized and on schedule. They have a pulse on the client work and the team, while building a strong understanding of how content connect across channels and supports broader client goals.

The ideal candidate is collaborative, proactive, detail-oriented and eager to learn. They are comfortable juggling multiple workstream, communicating clearly with different stakeholders, and contributing to a strong team culture. They bring curiosity to the work, an interest in content and digital communications, and a desire to grow into broader responsibilities over time.

The Account Coordinator wears many hats that drives their team’s success. They are responsible for upholding the highest standards and setting the tone for the overall experience of working with SJR. 

Responsibilities

Account Coordination (65%)

• Schedules, organizes, attends and participates in weekly team/client status meetings  
• Comes to meetings equipped with updates and ideas as per the agenda, takes notes and distributes them immediately following to SJR team and client
• Writes status reports, emails and other forms of written communication an appropriate style – accurate, clear and concise
• Organizes contact reports and action items; packages into deliverables for clients and internal teams
• Coordinates client status trackers for assigned accounts; maintains project timelines to ensure deliverables are moving through the appropriate review and approval processes
• Responds quickly and efficiently to requests from their colleagues
• Communicates verbally in a clear and constructive and proactive manner and be able to present in formal meetings
• Helps manage project timelines and flags risks, delays, or changing priorities early
• Contributes to a positive client experience through reliability, responsiveness, and attention to detail
• Supports smooth operation of SJR’s finance by submitting accurate and timely invoices, SOWs, estimates, vendor setup, freelancers, etc.

Creative + Editorial Coordination (25%)

• Supports the development and delivery of digital content across formats including internal briefings, long-form articles, website copy, and social content
• Assists with content organization and workflows, including briefs, rounds of feedback, and approval tracking
• Helps gather, organize, and package background materials for writers, editors, strategists, and creatives
• Supports content publishing needs by coordinating assets, links, and formatting requirements across platforms
• Participates in creative ideation, brainstorming and concept development
• Writes up creative ideas for client presentations, including copy development and sourcing images
• Writes first-draft social and short-form copy when “official” editorial support isn’t required
• Coordinates with suppliers on production, ensuring deliverables are received on time and shared internally
• Manages the acquisition of stock images and footage, voiceovers and music, working with the production team to ensure clients have the correct licenses to utilize content assets as required

Research + Strategic Support (10%)

• Researches content topics or communication opportunities to provide detailed insight to the client and creative teams
• Conducts content audits, research, and competitive reviews to inform recommendations and content development
• Stays current on digital content trends relevant to assigned clients and industries
• Monitors industry news, audience behaviours, and competitor activity to surface useful insights to the team
• Supports content and account team with research for presentations, client recommendations, and growth opportunities

Qualifications

• Internship in marketing / communications field; agency experience is an asset
• A general understanding of the marketing / communications landscape
• Interest in digital content and how it works across channels, from web and editorial to broader content strategy
• An understanding of the value of proactivity, and a strong willingness to seek opportunities to learn and grow
• Incredible attention to detail with the ability to deliver written materials error-free, grammatically correct and on time
• Well-honed project management and time management skills to ensure delivery of high-quality work on tight deadlines
• Ability to listen effectively, document proceedings accurately and support ongoing dialogue
• Ability to work independently, but also collaborate with a wide variety of people and disciplines
• Flexible, adaptable and responsive when quick turnarounds are required
• Strong research skills
• Eagerness to learn, ask questions, and grow within a content-driven, collaborative agency environment
• Highly proficient with Microsoft Office applications