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Staff UX Architect
Posted on 1/26/2023
Remote in USA • San Diego, CA, USA
Experience Level
Desired Skills
Product Design
UI/UX Design
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications
  • Experience in user experience design or industry experience (corporate, software, web, or agency)
  • Leading efforts to plan and design for consistent and scalable UX architecture across our suite of enterprise software products
  • Engaging with product and design teams to drive product outcomes with optimized user experiences
  • Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
  • Work to define and grow a robust design system of patterns, styles and components with an eye towards consistency and reusability
  • Work proactively with researchers, designers, product managers and engineers to develop and realize product roadmaps
  • Collaborating with user researchers to define and conduct user research to truly understand our customers and users' goals and needs
  • Coordinating and integrating the work of fellow designers for a seamless and unified experience
  • Planning and executing usability testing to validate design
  • Lead design reviews and UX architecture reviews as part of the design review team
Desired Qualifications
  • 10+ years of relevant design experience with a heavy emphasis on systems-level thinking and information architecture
  • An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives
  • Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives
  • Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice
  • Influence skills and drive to continuously improve product design processes across business units and design teams

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble