Full-Time

Customer Support Specialist

Posted on 8/15/2024

Trolley

Trolley

51-200 employees

Payment processing solutions for businesses

Fintech

Mid

Montreal, QC, Canada

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • Minimum of 2-3 years experience in a Customer Support/Service
  • Outstanding command of the English Language - written and spoken- over the phone, in chat, and via email.
  • Experience in working with SaaS business/enterprise applications
  • Experience using a support CRM system, such as Salesforce, Intercom. (Salesforce experience is an asset).
  • Comfortable with Google Apps (Gmail, docs, calendars, sheets).
Responsibilities
  • Providing outstanding customer service by assisting customers with their inquiries and questions.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport and long term partnerships
  • Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues
  • Collaborate with internal departments (Customer Success, Engineering, Compliance, Treasury …) to help resolve customer issues in a timely manner.
  • Listen carefully to customers and ask the right questions to recommend the best possible solution.
  • Show empathy and adopt a positive attitude that will reassure customers and provide a high level of satisfaction.

Trolley.com provides payment solutions for businesses, including small to medium-sized enterprises, freelancers, and large corporations. Its platform simplifies global payment transactions, allowing businesses to send and receive payments efficiently. Trolley's services include automating payment workflows, ensuring tax compliance, managing recipients, and integrating with other financial systems. The company generates revenue through transaction fees and offers premium features for larger clients. Trolley differentiates itself from competitors with its user-friendly interface, strong security measures, and comprehensive customer support. The goal of Trolley.com is to deliver reliable and efficient payment solutions that help businesses save time and reduce complexity in their financial transactions.

Company Stage

Series B

Total Funding

$29.9M

Headquarters

Westmount, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Trolley raised $23 million USD in Series B funding for global expansion.
  • The rise of the gig economy increases demand for Trolley's services.
  • Real-time payment systems enhance Trolley's transaction capabilities.

What critics are saying

  • Increased competition from emerging fintech startups could erode market share.
  • Potential regulatory changes may increase compliance costs for Trolley.
  • Reliance on transaction fees makes Trolley vulnerable to pricing pressures.

What makes Trolley unique

  • Trolley offers a user-friendly interface for global payment solutions.
  • The platform integrates tax compliance and recipient management features.
  • Trolley provides robust security measures to mitigate fraud and risk.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Paid Vacation

Remote Work Options

Gym Membership

INACTIVE