Full-Time

Senior IT Specialist

Posted on 5/22/2024

Red Cell Partners

Red Cell Partners

51-200 employees

Develops technology for healthcare, national security

AI & Machine Learning
Aerospace

Senior

McLean, VA, USA

Required Skills
Communications
Android Development
Requirements
  • 5+ years in IT operations, preferably in healthcare, national security and/or cybersecurity.
  • Experience patiently troubleshooting IT issues across platforms - Mac and Windows, iOS and Android, on-prem and cloud solutions.
  • Proven track record in meeting performance metrics related to reliability, customer satisfaction, security and compliance.
  • Strong communication, teamwork, and leadership skills.
  • Eligible to work in the U.S.
  • In-office position in McLean, VA.
  • Ability to work occasional overtime and travel occasionally; must pass a background check.
Responsibilities
  • Provide IT support across Red Cell, treating each team member as a customer. Prioritize prompt and efficient responses to support requests.
  • Install, configure, and maintain IT systems including hardware, software, and network systems. Provider hands-on technical support for Windows and Mac platforms, Microsoft 365 and Google Workspace, and approved 3rd party applications (e.g. Zoom, Slack).
  • Document, automate, and improve IT processes. Develop a self-service knowledge base for common IT issues.
  • Implement metrics-driven service management, tracking delivery timelines, customer NPS, request volume, and resolution times.
  • Support cybersecurity policy enforcement, ensure adherence to compliance standards such as HIPAA and SOC 2, and conduct security assessments.
  • Assist in strategic IT planning for Red Cell and its incubation companies. Serve as a liaison for third-party IT services and internal stakeholders.
  • Maintain a current inventory of IT assets, such as laptops, phones, and AV equipment.
  • Maintain detailed IT system documentation and report on performance metrics.

Red Cell Partners specializes in developing technology-driven solutions for healthcare and national security, with a focus on scalable tools to address critical issues in these sectors. The main technologies involve creating powerful solutions to tackle pressing national problems.

Company Stage

N/A

Total Funding

N/A

Headquarters

McLean, Virginia

Founded

2020

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

19%

2 year growth

129%