We incubate and invest in early-stage technology-led companies in the healthcare and national security sectors.

We are a team of entrepreneurs, technologists, operators, and investors who are using big data to address our Nation’s largest problems. We believe the time for disruption is now. Heavily regulated, highly concentrated, and saddled with perverse incentives, our national security and healthcare systems are fundamentally challenged. Without imminent action, both industries face catastrophic outcomes. 

Role:

Red Cell is looking for a Senior IT Specialist to join our Platform team. The Red Cell platform team provides critical support to our incubation companies so that they can focus on building products and solutions. 

The Senior IT Specialist serves as a dedicated resource for all platform team and incubation team members’ hardware and software needs. They will oversee all hardware and AV equipment in our office space in McLean, Virginia. The Senior IT Specialist will be responsible for office IT, cybersecurity, hardware, and software requirements, and communicating implications and policies to employees. Ideally, this role will also be responsible for the set-up of each of our incubation company’s IT spin out.

The Senior IT Specialist must represent Red Cell’s values and operate with a high degree of urgency, default towards collaboration, and always act with integrity. 

Responsibilities:

As Red Cell’s Senior IT Specialist, you will…

• Provide IT support across Red Cell, treating each team member as a customer. Prioritize prompt and efficient responses to support requests.
• Install, configure, and maintain IT systems including hardware, software, and network systems. Provider hands-on technical support for Windows and Mac platforms, Microsoft 365 and Google. Workspace, and approved 3rd party applications (e.g. Zoom, Slack).
• Document, automate, and improve IT processes. Develop a self-service knowledge base for common IT issues.
• Implement metrics-driven service management, tracking delivery timelines, customer NPS, request volume, and resolution times.
• Support cybersecurity policy enforcement, ensure adherence to compliance standards such as HIPAA and SOC 2, and conduct security assessments.
• Assist in strategic IT planning for Red Cell and its incubation companies. Serve as a liaison for third-party IT services and internal stakeholders.
• Maintain a current inventory of IT assets, such as laptops, phones, and AV equipment.
• Maintain detailed IT system documentation and report on performance metrics.

Requirements:

• 5+ years in IT operations, preferably in healthcare, national security and/or cybersecurity.
• Experience patiently troubleshooting IT issues across platforms - Mac and Windows, iOS and Android, on-prem and cloud solutions.
• Proven track record in meeting performance metrics related to reliability, customer satisfaction, security and compliance.
• Strong communication, teamwork, and leadership skills.
• Eligible to work in the U.S.
• In-office position in McLean, VA.
• Ability to work occasional overtime and travel occasionally; must pass a background check.

Preferred:

• Degree in Information Systems, Cybersecurity, Computer Science or related field.
• Experience working with early-stage startups, enthusiastic about solving ambiguous challenges in a dynamic, fast-paced environment.
• Relevant certifications such as Microsoft 365 Certified Enterprise Administrator Expert, Microsoft Certified Security, Compliance, and Identity Fundamentals, CISSP, CompTIA Security+, Apple Certified Support Professional, or Apple Certified IT Professional.
• Knowledgeable in security tools (Firewalls, IDS, Endpoint Protection), compliance monitoring tools, and encryption technologies.
• Bonus points for scripting, automation, or coding skills.

Note: This job description is a general outline and may change as business needs arise.

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