Full-Time
Staff Technical Support Engineer-SNOW
Confirmed live in the last 24 hours
Saviynt
1,001-5,000 employees
Cloud platform for identity security management
No salary listed
Senior, Expert
Company Historically Provides H1B Sponsorship
Bengaluru, Karnataka, India
- 7+ years of hands-on experience with the ServiceNow platform or equivalent enterprise support platforms.
- Demonstrated expertise in scripting/coding (e.g., JavaScript, PowerShell) for troubleshooting and automation.
- Experience with technical components such as LDAP, SSL, SAML/SSO, and other enterprise technologies.
- Strong knowledge of Service-Oriented Architecture (SOAP, REST) and web services integration for troubleshooting external system connectivity.
- Proficiency in diagnosing, troubleshooting, and resolving complex issues, including environment-specific problems.
- Ability to identify root causes and recommend proactive solutions to prevent recurrence.
- Strong understanding of Agile/Scrum methodologies to prioritize and address customer tickets effectively.
- Experience in engaging directly with customers to understand and address their business needs through technical solutions.
- A track record of achieving high customer satisfaction scores through effective communication, empathy, and technical depth.
- Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates.
- Excellent communication skills for collaborating with internal teams and providing clear, professional updates to customers.
- Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution.
- Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on platforms such as ServiceNow or similar enterprise tools.
- Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics.
- Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause analysis to implementation of solutions and post-resolution support.
- Collaborate with internal teams to establish and refine technical best practices and operational standards for support delivery.
- Ensure proactive and transparent communication with customers, stakeholders, and internal teams during issue resolution.
- Deliver high-quality technical solutions that are complete, consistent, timely, and aligned with customer expectations.
- Collaborate with stakeholders to assess and configure workflows and platform settings to resolve complex technical and business requirements.
- Produce deliverables such as detailed incident analysis, troubleshooting documentation, root cause analysis reports, and solution guides.
- Provide advanced technical troubleshooting for code-related issues or platform defects impacting customers.
- Offer guidance and mentorship to junior support team members, fostering knowledge sharing and skill development.
- Collaborate with product and engineering teams to resolve systemic issues and contribute to platform improvement.
- Actively contribute to and refine processes for incident management, problem management, and change management within the support team.
Saviynt provides a cloud-based platform focused on identity security and access governance, helping businesses manage and secure digital identities for employees, vendors, and machines. The platform offers services such as identity governance, third-party access governance, and cloud privileged access management, which work together to minimize identity-related risks and ensure compliance. Its user-friendly design includes automated workflows and identity analytics, allowing businesses to efficiently manage identity lifecycles and remain audit-ready. Unlike many competitors, Saviynt's subscription model ensures a steady revenue stream, enabling ongoing product development and customer support. The goal is to protect major brands and support their cloud and security initiatives.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$375M
Headquarters
El Segundo, California
Founded
2010
Simplify's Take
What believers are saying
- Saviynt's recognition on CRN's 2025 Security 100 list boosts its market credibility.
- Strategic hires in Asia indicate focused growth in high-potential regions.
- Saviynt's educational initiatives, like Saviynt University, enhance user adoption and satisfaction.
What critics are saying
- Increased competition from SailPoint and Okta could impact Saviynt's market share.
- Rapid AI advancements require continuous innovation, straining resources.
- Expansion into Asia may face regulatory challenges and require significant investment.
What makes Saviynt unique
- Saviynt offers a unified platform for cloud, enterprise, and big data security.
- The platform integrates advanced Role & SOD management with risk-based access requests.
- Saviynt's AI-powered Intelligence Suite enhances decision-making with intelligent recommendations and trust scoring.
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Benefits
Remote Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -4%Hsu joins Saviynt following a successful tenure at SailPoint, bringing over two decades of cybersecurity and identity management expertise.
Saviynt has announced its participation as a featured exhibitor at RSA Conference 2025 in San Francisco, where the company will focus on identity security as a core topic.
LOS ANGELES - (BUSINESS WIRE) - Saviynt, a leading provider of cloud-native identity and governance solutions, today announced that it has climbed 40 spots on the fifth annual Inc.
Saviynt, a leading provider of cloud-native identity governance solutions, today announced that Nitin Varma has joined the company as Senior Vice President and Managing Director for India and SAARC.
LOS ANGELES - (BUSINESS WIRE) - Saviynt, a leading provider of cloud-native identity and governance solutions, today announced its participation in the Gartner Identity & Access Management Summit 2025, taking place March 24-25 in London, U.K.