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Director – SMB Products
Posted on 8/20/2022
Seattle, WA, USA
Experience Level
Desired Skills
Customer Service
  • 8+ years of experience in product management or product leadership in a startup or growth stage company
  • Experience building software products for consumers or small businesses on mobile platforms
  • A working understanding of the payments ecosystem from acquirers, card issuing, digital cross border payments, various payment schemes and methods
  • A desire to provide step-function improvements for your customers
  • Experience leading in a matrix environment
  • 3+ years people management experience
  • Have the ability and mindset to switch from strategic conversations to supporting the customer service teams to create better customer solutions
  • Bachelor's degree in a technical, business, or quantitative field (Computer Science, Engineering, Business, Finance, Statistics, or related field) or equivalent experience
  • Own and develop our strategy for building game-changing solutions for small business owners
  • Create and grow a high performance team with a penchant for action and an obsession over solving customer problems
  • Talk to customers every day
  • Work tirelessly to remove barriers for your team through empathetic partnership
  • Provide your team with insights on market participants and payments landscapes in prospective markets
  • Represent Small Business Products in executive level updates and company meetings
  • Stay up-to-date with the state-of-the-art in products and experiences in FinTech and related industries and share insights throughout the business

1,001-5,000 employees

Company mission
Remitly is a mobile payments service that enables users to make person-to-person international money transfers.
  • Continuing Education or Travel Stipend
  • Office Culture
  • Flexible PTO, Schedules and Leaves
  • DEI Learning Opportunities
  • Community Engagement
  • Inclusive Benefits
Company Values
  • Customer centricity: We are here to listen to, learn from and serve our customers. Period.
  • Deliver on promises: We help our customers deliver on their promises by keeping our promises. We are accountable for our commitments, no matter how small.
  • Hire & develop exceptional people: We hire unique and diverse talent who embrace challenges and grow on the job. We coach and invest to help every employee succeed.
  • Act with integrity: We have zero tolerance for unethical people, products, practices or partners.
  • Sweat the details: We roll up our sleeves and stay connected to the details. We don’t settle for “good enough”.
  • Data driven: We attempt to measure everything, then use qualitative and quantitative insights to make better decisions.
  • Bias for action: We urgently prioritize and act. A good decision now is better than a great decision later. When necessary, we disagree and commit.
  • Be an owner: We think, act and take responsibility beyond our immediate team and role, to benefit our customers, colleagues and the broader business.
  • Aim for the stars: We dream big, think long term, and create amazing customer experiences.
  • Continuously improve: We are humble, curious and self-driven learners. We work hard to find the “best” way to do something, then keep trying to find an even better way.
  • Don't be afriad to fail: We are purpose-driven and don't let fear impact our decisions or actions. When experiments fail or we make mistakes, we learn fast, openly share our learnings, and jump right back in.
  • Lead authentically: Everyone is a leader. We are open, self-aware, and enthusiastically share knowledge and context to help others succeed.