At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

UX Research Intern

Job location: our office in Ottawa, Canada (preferred) or Remote; Canada (EST Time Zone)

Term length: 12 months starting January 2024

About the Team

The UX team at Kinaxis is transforming the user experience of our product, RapidResponse. You’ll be integrated right into the UX team and treated like a permanent employee. You’ll work closely with developers, product managers, designers and other researchers on exciting and challenging research projects. You’ll have the opportunity to experiment, learn new skills and gain valuable real-world experience.

What you will do

Help broaden and accelerate UX research & testing at Kinaxis:

Create and execute usability tests

Work with UX designers to identify what to test (e.g. areas of risk or uncertainty).
Write study protocols.
Schedule and conduct moderated usability tests AND/OR prepare and execute unmoderated tests.
Analyze results.
Summarize and present findings.

Support research activities

Schedule and conduct interviews with users.
Create surveys.
Analyze results.
Summarize and present findings.

Use Alchemer to create surveys.
Use Condens to analyze data and write reports.
Use Miro for collaborative story-mapping, brainstorming, and early concept generation.
Use Figma to collaborate on hi-fidelity visual designs and prototypes.
May perform additional projects as assigned.

What we are looking for

An education in user experience research, psychology (experimental, social, cognitive), sociology, anthropology, human computer interaction, human factors, or a related field.
Demonstrable research expertise
Strong communication skills, team-orientation and are responsive to feedback.
Curiosity, empathy and attention to detail
A strong desire to create great products, and a motivation to keep learning and improving.

What we have to offer

Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.