Senior Project Manager @ OpenGov

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation’s state and local government, we’re transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people’s lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America’s Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Senior Project Manager will demonstrate exceptional ability to manage project scope (quality deliverables and customer experience), time (duration), and costs (effort), manage communications effectively with internal and external stakeholders, manage the solution development: deliver successful solution deployments in close partnership with cross-functional teams, while managing customer expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results.

Responsibilities:

• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers

• Provide leadership to deployment team members and customer resources

• Monitor project portfolio for risks and issues and take ownership of mitigation plans, as necessary

• Contribute to the ongoing development of project management and delivery methodology for OpenGov’s enterprise SaaS solutions

• Ability to manage a portfolio of about 10-15 complex and/or large-scale projects for tracking and delivery

• Be a primary point of contact for project implementation activity

• Establish command and control of project delivery both internally and externally

• Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders.

• Ability to innovate in a fluid & dynamic environment, while bringing best practices to help provide needed structure

• Strong ability to flex quickly to changing situations while relying on project management training and principles to ensure projects are under control

• Track and report on project progress, budget and health

• Participate in the sales process as needed

• Support Statement of Work creation on an as-needed basis

Requirements and Preferred Experience:

• Minimum of 5 years of increasing project management responsibilities in a SaaS environment.

• Proven experience with one or more ERP solutions, with an emphasis on standardized delivery methodology

• Occasionally travel to customer sites to conduct on-site workshops and solidify customer relationships (estimated 15-25%).

• Demonstrated ability to communicate diplomatically and effectively with customer executives

• Ability to influence customer resources to stay on track with project plan

• Exceptional written, oral communication and critical thinking skills

• Proven experience effectively communicating and reporting at the executive level

• Experience using project management tools to plan and track large, complex projects

• Proven experience serving as a project lead and motivating teams to action

• Strong aptitude of technology tools and solutions

• Strong analytical thinking, strong system perspective, and diligent process analysis skills

• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view

• Ability to adapt to a rapidly changing product and respond strategically to customer needs

• Technical aptitude and proficiency with Professional Services and CRM tools

• Experience with government concepts and practices and/or solutions is a strong plus

• Strong knowledge and application of PMBOK, Agile principles

• PMP or other project management certification preferred

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times’ 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation’s cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We’re powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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