Full-Time
Fulfillment Operations Systems Specialist
Confirmed live in the last 24 hours
Platform for trading, grading, and tracking collectibles
Data & Analytics
Consumer Goods
Compensation Overview
$57,000 - $94,000Annually
+ 401(K) matching plan + paid vacation + holiday pay + employee discounts + flexible hours + fun working environment
Junior
New Castle, DE, USA
Required Skills
Communications
Management
Requirements
- 2+ years of proven experience in a technical support role, with a strong focus on Warehouse Management Software systems
- Must have proven experience with WMS systems such as Korber \ High Jump, ideally gone through full implementation.
- Knowledge and or prior usage of common collaboration tools including but not limited to Lucidchart, Monday.com and reporting tools such as Lightdash.
- Understanding of warehouse management processes of inventory management and fulfillment
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail
Responsibilities
- Provide first and second-line support to the WMS users, identifying, reporting, or resolving technical issues as they arise.
- Monitor the WMS system, identifying any errors, bugs, or issues that arise and working to resolve them in a timely manner.
- Work collaboratively with the operations team, internal IT and external vendors to maintain and improve the WMS system, identifying potential enhancements or upgrades.
- Act as the first point of contact for all WMS-related queries, working with users to ensure that issues are resolved in a timely and efficient manner.
- Provide training and support to new WMS users, ensuring they are thoroughly familiar with the system's functionality.
- Develop and maintain system documentation, ensuring that any changes or updates are fully documented and communicated to relevant parties.
- Actively participate in the UAT and implementation of new WMS system features and functionality, ensuring that any changes are thoroughly tested and communicated to stakeholders.
- Monitor the performance and availability of the WMS system, proactively identifying potential issues and working to mitigate any risks.
- Help drive system optimization and process efficiencies through product feature modifications and enhancements.
Collectors is a platform that revolutionizes the way collectors find, buy, authenticate, and track various collectibles such as sports cards, coins, video games, and Pokémon cards. They offer industry-leading services, including third-party authentication and grading for trading cards, coins, and video games, as well as comprehensive analytics and financial tracking for sports cards.
Company Stage
Seed
Total Funding
$100M
Headquarters
Santa Ana, California
Founded
1986
Growth & Insights
Headcount