Full-Time
Call Center Representative
Latitude
11-50 employees
Full-service staffing for technical roles
Compensation Overview
$25 - $30/hr
North Bethesda, MD, USA
In Person
 Customer Experience & Support (1) |
|---|
- Answer high-volume inbound calls and make outbound calls as needed.
- Assist patients/members with inquiries related to Benefits, eligibility, and coverage
- Assist with claims status and billing questions
- Provide provider information and referrals
- Assist with appointment scheduling and general support
- Accurately document all interactions in CRM or healthcare systems
- Verify insurance and demographic information
- Provide clear explanations of policies, procedures, and next steps
- Escalate complex or sensitive issues to appropriate teams
- Maintain confidentiality and comply with HIPAA and company policies
- Meet or exceed call center performance metrics (quality, productivity, attendance)
- Collaborate with internal teams to resolve customer concerns quickly and efficiently
- Candidates with medical, healthcare, or health insurance experience are preferred but not required.
Latitude Inc. is a staffing firm that provides specialized technical and professional personnel to both public and private sectors. It offers contract, contract-to-hire, and permanent placements, focusing on Technology, Engineering, Scientific, and Communications industries. The company operates by maintaining a dedicated recruiting staff that sources qualified candidates and charges fees to clients for successful placements and staffing services. It has a notable government sector presence and positions itself as a self-certified small business to compete for government contracts. Latitude’s goal is to deliver cost-effective staffing solutions that meet the specific needs of its clients by supplying qualified personnel through tailored staffing arrangements, ensuring reliable support for IT and technical programs across both sectors.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Hanover, Maryland
Founded
N/A
Simplify's Take
What believers are saying
- $31M revenue fuels expansion in government technical staffing programs.
- 11-50 employees with energized culture attract specialized talent.
- Management's 35+ years experience spans IT, engineering, and bioscience.
What critics are saying
- Allegis Group undercuts contracts with 20-30% lower rates in 6-12 months.
- $31M revenue exceeds SBA threshold, barring set-aside contracts in 3-6 months.
- Eightfold AI displaces manual recruiting as DoD adopts 40% faster matching in 12-24 months.
What makes Latitude unique
- Latitude specializes in technical staffing for DoD and civilian agencies since 2003.
- Self-certified small business targets government IT, engineering, and cyber contracts.
- Dedicated recruiters provide cost-effective contract and permanent placements.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Remote Work Options
Professional Development Budget