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IT Support Technician
Posted on 4/19/2022
INACTIVE
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Salesforce
Requirements
  • 2+ years in and IT Support role
  • Strong dedication to creating an amazing employee service experience
  • Demonstrated experience managing Macs, SaaS products, and A/V solutions
  • Experience delivering long-term solutions to technical problems
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
Responsibilities
  • Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
  • Field issues and requests from users and troubleshoot technical problems to find solutions
  • Administer SaaS applications such as GSuite, Salesforce, JIRA, etc
  • Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
  • Manage software and hardware licenses and services
  • Setup and troubleshoot A/V for conference rooms and collaboration spaces
  • Evaluate existing and upcoming processes, and provide feedback for improvements
  • Anticipate and plan for issues and needs as Faire grows and scales
  • Create high-quality documentation for both colleagues and end users
  • Perform basic network troubleshooting and maintenance
Faire

501-1,000 employees

Online retailer
Company mission
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
Benefits
  • Time off
  • Parental leave
  • Daily mindfulness
  • Annual learning grant
  • Thoughtfully designed spaces
  • Fitness & wellbeing benefits
  • Mental health benefits
  • Charitable matching
  • Career planning
Company Values
  • Serve our community
  • Seek the truth
  • Be an owner
  • Embrace the adventure
  • Be kind