Customer Support Engineer
East Coast
Posted on 2/6/2024
Starburst

501-1,000 employees

Data analytics query engine software
Company Overview
Starburst’s mission is to free their customers to see the invisible and achieve the impossible with their modern analytics engine software that addresses data silo and speed of access problems. The company has built their SQL-based MBP query engine based on open source Trino that delivers teams a common query tool that gives teams the ability to run analytics on data where it lives without moving data or making copies.
Data & Analytics

Company Stage

N/A

Total Funding

$416.9M

Founded

2017

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-14%

2 year growth

5%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Kubernetes
Microsoft Azure
Python
Sales
Apache Spark
SQL
Java
Docker
AWS
Hadoop
Linux/Unix
Google Cloud Platform
CategoriesNew
Software Engineering
Requirements
  • Experience in supporting customers with technical inquiries
  • Background in deploying and debugging complex systems
  • Knowledge of distributed systems, Hadoop, cloud technologies, security, DBMSs, and Java
  • Strong communication skills
  • Curiosity to learn and explore various approaches and solutions
Responsibilities
  • Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session within specified SLA windows
  • Contribute to the customer-facing self-serve knowledge base
  • Collaborate with pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
  • Participate in ongoing personal learning and team training and development
  • Escalate and manage escalated issues with Engineering to ensure good outcomes for customers
Desired Qualifications
  • Experience with Big Data (Hadoop, Data Lakes, Spark)
  • Knowledge of Docker, Kubernetes, cloud technologies (AWS, Azure, GCP), security, SSL/TLS, Linux, DBMS Concepts/SQL, and programming languages (SQL, Java, Python, Bash)