Director of Complex Operations

The Director of Complex Operations is responsible for overall site operations functions that ensure success in contributing to office results and support key business objectives in a Complex Hub or small group of closely located sites. This position is responsible for P/L management across the complex or group of sites, expense approvals, reporting, real estate tracking, goal setting, performance management, on-board new advisors, process ACAT paperwork, etc. Overall, the Director of Complex Operations is the key operations person in/across a Complex or group of sites.

Key Responsibilities:

• Partner with Complex Director to lead & manage operational support. Determine leadership, staff & resource needs for the complex in order to drive business results & positive client experience. Re-align complex resources to achieve business results. manage & create reports as necessary/request. Track & analyze Complex vital statistics. Coordinate complex meetings.

• Support producer growth strategy including design/execution of effective systems & structure for: EAR on-boarding (new hire paperwork, practice set up, ACAT paperwork prep, technology set up & training, etc.), franchise-to-employee channel transfers, practice acquisitions (ACAT paperwork prep, etc.), novice (recruiting support, career fairs, practice set up, technology set up, technology training, etc.) Ensure EARs are successfully on boarded and staff resources are appropriately allocated for a positive experience for the EAR and their clients.

• Provide management of human resource functions for all staff in branches within scope.  This includes: determining staffing needs in accordance to staff model, request, hire & allocate staff as needed. On-board and training. Lead & participate in performance management and partner with Complex Director on sales leaders PMPs. Conduct 1:1s with staff. Provide leadership, coaching and mentoring to direct reports. Formulate & implement Complex Director staff leadership development program and host monthly meetings with team.

• Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure seminars are tracked and reported to the region.

• Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify expense reduction opportunities & implement solutions on an ongoing basis. Manage costs appropriately & establish & enforce expense guidelines as necessary.

• Lead all real estate/facilities activities. Annually conduct Pride of Place surveys. Ensure real estate partners are used to ensure maintenance of brand standards. Ensure Single Office Policy is implemented. Partner with CD & BMs to appropriately assign seating. Represent the Complex in all major real estate activities. Effectively utilize the Customer Solutions Center for issues & maintenance.

• Partner with Compliance Supervisor to ensure effective compliance support processes are established. Assess for training needs & partner with Compliance Supervisor and CD to close any opportunities identified.

• Location for this role is open within the South Florida complex

Required Qualifications:

• Bachelors degree or equivalent.

• 7 - 10 years relevant experience required.

• Series 7 or ability to obtain within 150 days.

• Strong analytical, judgment and problem-solving skills to analyze data, develop compelling solutions and/or make a recommendation.

• Demonstrated ability to work under pressure with frequently changing priorities. Strong organizational skills.

• Demonstrated ability to prioritize work and deliver business results. 

• Previous successful supervisory experience including knowledge of HR rules and regulations. Previous budget management experience.

• Strong written and oral communication skills to work with all levels of the organization. Strong relationship skills.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Full timeExemptBusiness Support & OperationsAAG Ameriprise Advisor Group