Full-Time
Regional Customer Service Associate
IST Management
501-1,000 employees
Outsourced information lifecycle management services
Compensation Overview
$23 - $25/hr
San Francisco, CA, USA
In Person
 Customer Experience & Support (1) |
|---|
Get referred to IST Management
See people who can refer or advise you
- A high school diploma or equivalent GED is required.
- The candidate must have customer service or hospitality experience and be comfortable supporting multiple offices in San Francisco.
- The candidate must maintain a professional appearance and demeanor.
- The candidate must have keyboarding and Windows personal-computer skills.
- The candidate must have excellent verbal and written communication skills.
- The candidate must be able to meet the employer's attendance policy.
- The candidate must be able to lift up to 55 pounds.
- Handle tasks and projects as assigned.
- Answer calls, forward voicemails, greet guests, and validate parking at reception.
- Ensure site common areas are well-stocked and maintained, and check and reset conference rooms after meetings.
- Process incoming and outgoing mail and packages.
- Fulfill scan and print requests according to the provided instructions.
- Maintain high levels of customer care while demonstrating a friendly and cooperative attitude.
- Adhere consistently to business procedure guidelines.
- Perform other tasks as assigned.
- Prior customer service, hospitality, or retail experience is preferred.
IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1997
Get referred to IST Management
See people who can refer or advise you
Simplify's Take
What believers are saying
- IST’s 2026 blog shows active hiring, signaling continued service demand and expansion.
- New kiosks and smart lockers deepen campus mailroom deployments and raise switching costs.
- Managed Review and Virtual Support Center openings expand higher-margin legal and back-office services.
What critics are saying
- Labor-intensive outsourcing faces margin pressure if clients cut spending or renegotiate contracts in 2026.
- Brand confusion with unrelated IST entities obscures transparency, hiring signals, and investor diligence.
- A major data-handling failure in eDiscovery or records workflows would damage trust and contract renewals.
What makes IST Management unique
- IST bundles facilities management, mailrooms, records, and eDiscovery into one onsite operating layer.
- Its proprietary IST Suite sits on top of existing client environments, reducing implementation friction.
- Long-running university and legal-services relationships show sticky, operationally embedded service delivery.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan
Bonus Incentives
Pet Insurance
Company News
When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.
For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.
Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.
IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.
IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.