Full-Time
Front Desk Receptionist
Deadline 8/24/26
We’koqma’q First Nation
No salary listed
Whycocomagh, NS, Canada
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
- A high school diploma (Grade 12) or equivalent is required.
- Strong computer skills, including Microsoft Word, Outlook, Excel, and other Microsoft Office applications, are required.
- Excellent verbal and written communication skills are required.
- Strong organizational and time-management abilities are required.
- The candidate must provide exceptional customer service in a fast-paced environment.
- The candidate must maintain confidentiality and exercise discretion.
- The candidate must be reliable, dependable, and professional.
Responsibilities
- Serve as the first point of contact for visitors, community members, and callers.
- Answer, screen, and direct incoming telephone calls professionally and courteously.
- Greet and assist walk-in clients, visitors, contractors, and vendors.
- Respond to general inquiries and direct individuals to the appropriate department or staff member.
- Ensure visitors are welcomed and assisted in a timely manner.
- Provide clerical and administrative support to various departments as required.
- Prepare, type, format, and distribute correspondence and documents.
- Assist with filing, scanning, photocopying, faxing, and other office duties.
- Manage incoming and outgoing mail and deliveries.
- Schedule appointments and maintain calendars when required.
- Maintain daily attendance records and assist with collecting attendance information from departments.
- Assist with maintaining office supplies and coordinating orders as required.
- Maintain organized filing systems and records.
- Support office events, meetings, and community functions as needed.
- Develop a general understanding of Band programs, services, and departmental functions to assist community members effectively.
- Provide accurate information and referrals to clients.
- Maintain professionalism and confidentiality when handling sensitive information.
- Perform other related duties assigned by the Executive Assistant or senior management.
Desired Qualifications
- Previous experience in a reception, administrative assistant, or customer service role.
- Knowledge of We'koqma'q First Nation programs and services.
- Experience working with the public in a professional setting.
- Experience using office equipment such as multi-line phone systems, scanners, copiers, and fax machines.
- A friendly, approachable, and professional demeanor.
- Strong interpersonal and communication skills.
- Excellent telephone etiquette.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Strong problem-solving and customer service skills.
- Ability to manage multiple tasks and priorities.