Customer Service

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer incoming calls. Route calls to specific people and take messages as needed
• Check incoming email and respond to all inquiries
• Receive orders from email.
• Act as a liaison between graphics team and customers to communicate order status as well as any potential changes and problems.
• Provide accurate and timely information to customers regarding products, services, and order status.
• Assist customers with placing orders and resolving any issues or concerns.
• Analyze customer needs and recommend appropriate solutions or products.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to ensure customer satisfaction.
• Minor Graphic Design functions.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think quickly on your feet
• Proficient computer skills and the ability to navigate multiple systems simultaneously
• Ability to work well under pressure and handle challenging situations with professionalism.
• Outstanding phone etiquette and active listening skills.
• Ability to effectively communicate complex information to customers in a clear and concise manner.
• Experience with basic graphic design terminology or knowledge of photoshop / illustrator is beneficial but not required.

What we offer

• Health, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings Plan
• 9 Paid Holidays
• Profit Sharing
• Employee Stock Purchase Plan