Full-Time
Senior Product Marketing Manager
Pylon
51-200 employees
B2B ticketing and post-sales support platform
No salary listed
San Francisco, CA, USA
In Person
 Product (1) |
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- ~5+ years of B2B product marketing experience, with at least 2-3 years owning major PMM work end-to-end (positioning, messaging, enablement, launches)
- Track record of building product marketing from scratch or near-scratch in a fast-growing startup environment
- Exceptional writing and communication taste — you set the bar for clarity and craft
- Deep familiarity with the B2B SaaS buying motion, particularly in technical products sold to technical or operations buyers
- Experience working directly with product, engineering, and sales leadership without a lot of process overhead
- Deeply curious about AI technology and willingness to get hands-on with the product
- Comfort working across both new logo acquisition and customer expansion motions
- Define how Pylon is positioned in the B2B support market — against Zendesk, Intercom, and Salesforce
- Own the core messaging framework: what we say, who we say it to, and why it lands
- Translate deeply technical AI product capabilities into clear, compelling value for buyers who are navigating a fast-shifting market
- Develop segment-specific messaging for Pylon's primary buyers: Head of Support, VP of Customer Success, CTO at growth-stage B2B SaaS companies
- Build the assets sales actually uses: pitch decks, one-pagers, demo scripts, objection handling guides, and battlecards
- Create crisp competitive intelligence that helps AEs win in competitive deals
- Partner with sales leadership to understand where deals stall and build materials that unstick them
- Own enablement for new rep onboarding and ongoing product education as the roadmap evolves
- Lead go-to-market planning and execution for major product launches — from AI agent capabilities to new channel integrations to pricing changes
- Coordinate across demand generation, content, product, and sales to ensure launches land with impact for both net new acquisition and expansion within the existing customer base
- Own the launch calendar and ensure every release has a narrative, not just a changelog
- Use Pylon AI to be obsessively close to customers — listen to sales calls, review support conversations, and synthesize patterns into insights that shape what we say
- Build and maintain a clear picture of the competitive landscape and buyer psychology
- Feed customer insights back to product to influence roadmap prioritization
Pylon is a B2B post-sales platform that includes ticketing, omnichannel integrations (Slack Connect and Microsoft Teams), a chat widget, and a knowledge base, plus an AI support bot, account management tools, and marketing features, all via a subscription. It works by unifying post-sales tasks in one system so teams can route and resolve tickets, chat with customers through integrated apps, and access self-service resources, with the AI bot handling common questions and tools to manage accounts and campaigns. What sets Pylon apart is its focus on B2B post-sales and its tight integration with Slack Connect and Microsoft Teams, offering a single platform that combines support, channels, knowledge, AI, and marketing. The goal is to help post-sales teams work more efficiently, resolve issues faster, manage customer accounts, and run marketing efforts from one place.
Company Size
51-200
Company Stage
Series B
Total Funding
$51.3M
Headquarters
San Francisco, California
Founded
2022
Simplify's Take
What believers are saying
- Pylon's 4.9/5 G2 rating outperforms Zendesk's 4.3/5 among B2B users.
- $31M Series B from a16z and Bain Capital funds AI enhancements in 2026.
- YC companies like Vellum and Deel adopt Pylon for omnichannel support.
What critics are saying
- Intercom's Slack Connect integration erodes Pylon's core B2B differentiation now.
- Salesforce Einstein Copilot bundles account health scoring, poaching enterprises.
- Slack deprecates Pylon's channel monitoring per Q1 2026 privacy updates.
What makes Pylon unique
- Pylon optimizes ticketing for B2B with native Slack Connect and Teams integrations.
- AI agents automate ticket grouping and natural language runbooks in Pylon.
- Account Intelligence unifies health scoring, usage data, and support interactions.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 41%Pylon, a San Francisco-based B2B customer support platform, announced a $31 million Series B funding round, co-led by Andreessen Horowitz (a16z) and Bain Capital Ventures.
Pylon, a B2B support platform, has raised $31M in Series B funding, bringing its total funding to $51M. The round was co-led by a16z and Bain Capital Ventures. The funding will help Pylon expand its product offerings, enhance AI features, and grow its team across various departments. The platform aims to modernize post-sales support by integrating tools like Slack and AI solutions to improve efficiency and client relationships.
When Pylon launched its 'Ask AI' feature, it highlighted the need to guide people in asking the right analytical questions to get meaningful, actionable insights - not just surface-level answers.
Matt joins Usepylon after spending a several years at Verkada, where he worked on a collection of different frontend features and owned core UI components.
B2B tech startup Pylon raises $17M in Series A funding led by Andreessen Horowitz.