Full-Time
Member Service Representative
Lending
Confirmed live in the last 24 hours
SoFi
1,001-5,000 employees
Offers diverse personal finance solutions
No salary listed
Junior
Company Historically Provides H1B Sponsorship
Cottonwood Heights, UT, USA
- 1+ year experience in customer service or call center environment
- Excellent verbal and written communication skills
- Proven organizational and time management skills
- Proficiency in Google products, data visualization tools, customer service tools, and admin tools
- A professional demeanor and strong work ethic and strong attention to detail
- High school diploma or GED required
- Flexibility to work alternative schedules: evenings, early mornings, weekend days. Some bandwidth for overtime as the need arises
- Respond to member inbound inquiries via phone and chat regarding SoFi’s Student Loan and Personal Loan applications, taking upwards of 50+ calls per day
- Take ownership of resolving member inquiries and attempt to foresee the causes of additional inquiries
- Demonstrate empathy, professionalism, top-notch problem-solving skills, and relationship management
- Follow compliance and regulatory guidelines in order to protect sensitive information and keep our members’ trust
- Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints
- Advocate on our members’ behalf to improve our products, operations, and policies
- Clearly document Member interactions using templates where appropriate
- Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
- Perform ad hoc duties as assigned
- 1+ year experience in finance or banking environment
- 1+ years experience in loans or other lending products
SoFi provides a variety of financial services aimed at helping individuals manage their money effectively. Their offerings include home loans, personal loans, student loan refinancing, credit cards, and investment options. SoFi's platform is designed to be user-friendly and mobile-first, allowing members to access their financial tools easily. The company differentiates itself from competitors by offering a comprehensive suite of services under one roof, which encourages users to engage with multiple products. SoFi's goal is to support its members in achieving their financial objectives while fostering an inclusive environment.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2011
Simplify's Take
What believers are saying
- SoFi's partnership with Fortress expands its Loan Platform Business by $3.2 billion.
- Member deposits grew to $27.3 billion, indicating strong customer retention.
- Collaboration with Kelsea Ballerini enhances brand visibility among younger audiences.
What critics are saying
- Shift towards trade schools may reduce demand for student loan refinancing.
- Resumption of student loan collections could increase default rates.
- Rising interest rates may reduce demand for SoFi's loan products.
What makes SoFi unique
- SoFi offers a comprehensive suite of financial products under one platform.
- The company leverages mobile-first technology to enhance user experience and engagement.
- SoFi's member-first approach fosters a welcoming and inclusive environment.
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Benefits
You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.
Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.
Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.
Growth & Insights and Company News
6 month growth
↓ -8%1 year growth
↑ 0%2 year growth
↑ 0%SoFi Technologies has teamed up with Kelsea Ballerini and tnAchieves, a nationally recognized nonprofit dedicated to college access and success, to launch the Rising Stars Program.
Would you rather spend four years accumulating significant debt only to face a competitive job market or enroll in a program at a trade school that equips you with a steady income and leaves you with a managable loan balance? That’s the question many young Americans are asking themselves as the economy shifts in fundamental ways. Here’s why many twenty-somethings are trading business casual for steel-toed boots. A key factor driving young Americans away from a typical degree could be the cost. College tuition at public four-year institutions has surged 141% over the past 20 years, according to the Education Data Initiative, outpacing the general rate of inflation over the same period. Unable to afford tuition, many have turned to student loans to get by. The average federal student loan borrower has $37,853 in debt and it could take roughly 20 years to pay off, says the Education Data Initiative
Francesca Barrett, a Kent State graduate, has never missed a student loan payment — even during the pandemic. But that doesn’t mean she’s not struggling with the remainder of her $52,000 student loan. “My first paycheck of the month covers rent, student loan, groceries for two weeks, and I get about $30 left over,” she told News 5 Cleveland. “I look at that number that’s in my bank account two to three times a week.” Barrett is one of the lucky ones. She’s not in default, which puts her in a better position than over five million federal borrowers who are (and four million more nearing default). But that protection doesn’t apply to those who fall behind because starting May 5, the U.S
SoFi Technologies posted first-quarter earnings results Tuesday (April 29) that showed continued growth in deposits and debit spending, as well as a roadmap to fee-based and broadened product offerings, as cross-selling accelerated across its platform. During the quarter, the company added 800,000 new members, up 34% year on year to a current roster of more [] The post SoFi Member Deposits Grow to $27.3 Billion and Cross-Selling Accelerates appeared first on PYMNTS.com.
Controversial but consummately successful podcaster Joe Rogan once said he felt like he’d “made it” financially when he had enough money to eat at a restaurant at night without feeling guilty and stressed about what it cost the following day. Learn More: Here’s the Minimum Salary Required To Be Considered Upper-Middle Class in 2025 Read Next: How Far $750K Plus Social Security Goes in Retirement in Every US Region Rogan’s net worth is now estimated at $200 million, which is all the money in the world — unless you’re Elon Musk. That makes Rogan’s $200 million fortune he made bloviating opinions less than 0.05% of Musk’s $391 billion fortune he made buying cars and rocket ships. The point is that how you feel about wealth is subjective and can come from many sources. In a country where more than half of all six-figure earners reportedly live paycheck to paycheck, how do you know if you’re rich, or at least richer than you think? Here are eight key signs you may be wealthier than most Americans. Your salary, of course, plays a significant role in your ability to accumulate wealth and has a lot to do with how you measure up to the masses