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Account Manager
International Public Sector
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Sales
Salesforce
Social Media
Writing
Responsibilities
  • Be an expert on Dataminr's First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
  • Understand each customer's mission sets and operational process in order to design and implement the programs that seamlessly integrate Dataminr into their workflow
  • Manage, develop, and support a portfolio of high-profile accounts with a focus on growth opportunities, upsell, and expansion
  • Build and maintain strong and effective client relationships, and act as a thought partner
  • Develop an understanding of customer use cases, internal decision-making nuances, budget cycles and other key information necessary to manage and grow accounts
  • Conduct quarterly customer reviews to ensure service and product quality remain exemplary and to identify growth opportunities
  • Partner with cross-company teams to drive product adoption, renewal and customer satisfaction by bringing value to our customers every day
  • Serve as an advocate for our customers by collecting and presenting customer account health
  • Forecast potential client use-cases and provide immediate support or remediation
  • Attend various industry events, trade shows and focused symposiums to drive client expansion/upsells, increase brand awareness and value proposition
  • Continuously drive efficiency and improvements
Desired Qualifications
  • Bachelor's degree or equivalent relevant experience in a related field
  • 3+ years of enterprise software or SaaS customer success management or account management experience with a demonstrated track record of success
  • European language skills would be a plus
  • Ability to deliver consistently against targets
  • Deep understanding of sales and account management best practice and business drivers for public sector clients
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • Superior communication and presentation skills, with an emphasis on communicating both orally and in writing with senior leaders and decision makers
  • Detail-oriented with excellent project management skills and a strong focus on delivering the best possible client experience
  • Ability to work both independently and collaboratively within a team
  • Experience with Salesforce or similar CRM
  • Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time
  • Must possess the appropriate security clearance to operate within public organizations or willing to get the relevant security clearances if required
Dataminr

501-1,000 employees

Artificial intelligence platform designed
Company Overview
Dataminr's mission is to integrate all the world's public data signals to create the world's leading real-time event and information discovery platform.
Company Values
  • Own it
  • Find a better way
  • Bring others along
  • Drive results