Full-Time

Fraud Inbound Specialist I-French Bilingual

Fidelity National Information Services

Fidelity National Information Services

1-10 employees

Global provider of financial technology solutions

No salary listed

Ontario, Canada

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Requirements
  • High School Diploma or Equivalent
  • Call center or customer service experience
  • Computer/technology basic skills
  • Able to maintain customer service standards during high-pressure situations
  • A positive member who loves to learn and share new things
  • A strong communicator with great interpersonal skills
  • A problem analyzer and solver by gathering relevant information systematically
  • Able to work independently and make quick and accurate decisions
  • Someone with strong analytical skills to troubleshoot issues
  • Bilingual in English and French
  • Must be eligible to work full time in Ontario, Canada
Responsibilities
  • Identify and address customer inquiries regarding accounts
  • Identify potentially fraudulent activity occurring on accounts
  • Appropriately utilize internal systems and resources to accurately and effectively serve customers
  • Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes and reporting fraudulent activity
  • Accurately document customer conversations in appropriate systems
  • Provide timely escalation of all department and system issues using the established reporting protocols
  • Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes
  • Successfully complete additional skills training as required
Fidelity National Information Services

Fidelity National Information Services

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Fidelity National Information Services provides technology solutions for financial institutions and businesses worldwide, spanning core banking, digital banking, payments, trading, risk management, and securities processing. Its products are integrated software platforms that banks and other firms embed to process transactions, manage risk, and handle back‑office operations, with revenue from software licenses, maintenance, and transaction-based fees. It differentiates itself by offering an end‑to‑end, globally deployed suite across banking, payments, and capital markets, plus implementation and support services. Its goal is to help clients navigate digital transformation and operate more efficiently through reliable, scalable technology platforms.

Company Size

1-10

Company Stage

IPO

Headquarters

Jacksonville, Florida

Founded

1968

Your Connections

People at Fidelity National Information Services who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • FIS Trade and Distribution Manager targets trillion-dollar secondary loan workflows.[1]
  • Fuse partnership strengthens cloud-native loan origination for US and Canadian auto lenders.[1]
  • Q1 2026 ACV growth in banking, capital markets, and money movement signals momentum.[2]

What critics are saying

  • Large rivals like Visa-owned Pismo and Fiserv can pressure FIS pricing and renewals.
  • Bank consolidation can shrink seats, duplicate contracts, and trigger lower-priced platform rationalizations.
  • Legacy system migration risk remains high if a major issuer or bank wins a rival RFP.

What makes Fidelity National Information Services unique

  • FIS combines core banking, payments, and capital markets software into one platform.[7][8]
  • The January 2026 TSYS acquisition expanded FIS Total Issuing across 75 countries.[5]
  • Atelio and agentic commerce extend FIS into embedded finance and AI-initiated transactions.[1][4]

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Benefits

Hybrid Work Options

Company News

Ski and Sport
Jun 14th, 2026
The future of elite snowsports hangs in the balance as FIS elects new president amidst deep divisions.

The future of elite snowsports hangs in the balance as FIS elects new president amidst deep divisions. Belgrade, Serbia - June 8th, 2026 - The International Ski and Snowboard Federation (FIS), the global governing body for elite... Belgrade, Serbia - June 8th, 2026 - The International Ski and Snowboard Federation (FIS), the global governing body for elite snowsports, stands at a critical juncture today as delegates from 80 member nations convene in Belgrade, Serbia, for a presidential election that threatens to irrevocably split the organization. The outcome of this contest, scheduled for Thursday, will determine not only the leadership of FIS but potentially its very structure and future viability, with some observers warning of an unprecedented breakup. The incumbent president, Johan Eliasch, a Swedish-British billionaire and CEO of ski manufacturer Head, is seeking a third term in office. However, his tenure has been marked by significant controversy and growing dissent, particularly from the traditionally powerful ski nations. The opposition to Eliasch's leadership is so pronounced that he has reportedly had to assume Georgian citizenship to secure the backing of a national ski federation, a move unprecedented in the organization's history, to remain eligible for the election. Deepening Divisions and Accusations At the heart of the current turmoil are grave accusations leveled against Eliasch's administration. These include allegations of financial mismanagement, anti-democratic governance, and organizational irregularities. Critics portray his leadership style as dictatorial, characterized by a lack of dialogue and a confrontational approach rather than one focused on compromise and consensus-building. This perspective is echoed by prominent figures within the snowsports community. Diego Züger, CEO of Swiss Ski, articulated these widespread concerns in a statement to the Swiss newspaper Blick, stating, "Johan Eliasch has lost the trust of many national associations. The financial situation of the FIS is worrying. Governance, transparency and communication are so deficient that the overall situation is unacceptable for more and more associations." Conversely, Eliasch's supporters contend that he is a necessary force for change, challenging entrenched interests and modernizing an organization they believe had become stagnant. His platform, as outlined in his public statements, emphasizes investment and growth, with Eliasch reportedly telling the Associated Press, "Out of 80 voting nations there are about 10 that feel differently. We had a lot of cash in the bank, we invested that. We put the money to work." Financial Concerns and Key Resignations A significant point of contention revolves around the reported decline in FIS's financial assets. While these figures have not been officially confirmed or denied by the organization, reports suggest a dramatic shrinkage from approximately 130 million Swiss Francs (CHF) to 43 million CHF. This financial uncertainty has cast a long shadow over the proceedings. Underscoring the gravity of these financial concerns, Urs Lehmann, the former CEO of FIS, resigned from his position last week, citing his apprehension regarding the organization's financial health. While a political dimension to his departure is acknowledged, the underlying worries about FIS's fiscal stability are deemed genuine by many. The Contenders and the Voting Landscape The presidential race was initially contested by five candidates. However, in the days leading up to the Congress, Anna Harboe Falkenberg, Dexter Paine, and Victoria Gosling all withdrew their nominations. This has narrowed the field to a direct contest between Johan Eliasch and Alexander Ospelt from Liechtenstein. Ospelt, a lawyer by profession, brings a background in sports administration, having previously headed Liechtenstein's national ski federation and served on the FIS Council. His campaign message centers on restoring harmony within FIS, healing the divisions that have emerged, and fostering an environment of openness and transparency. He has pledged to "build bridges" between large and small associations, athletes, sponsors, media, and fans, advocating for a more inclusive and collaborative approach to governance. The voting dynamics are complex and heavily influenced by the structure of FIS. While larger skiing nations like Switzerland hold multiple votes, many smaller nations possess only one. However, with a total of 80 federations entitled to cast ballots, the collective voice of the smaller nations could prove decisive. Eliasch appears to be banking on the support of these smaller federations, who, according to reports, perceive him as a champion of their interests and a provider of a much-needed voice within the organization. The major ski nations - including Switzerland, Austria, Germany, Italy, Sweden, the USA, Canada, France, and Norway - have explicitly positioned themselves against Eliasch. These nations are reportedly leaning towards supporting Alexander Ospelt's candidacy. This bloc represents a significant portion of FIS's traditional power base and athlete development resources. Athlete Concerns Add to the Pressure The anxieties surrounding FIS's leadership are not confined to national federations and administrators. Prominent athletes have also voiced their unease. World Cup champion Marco Odermatt, a leading figure in alpine skiing, expressed his concerns, stating, "We have to say that not much has gone forward in recent years. I have also learned from insiders that the FIS has developed anything but positively in terms of finances. And that's why there's not much left but to make a change at the top of the FIS." Similarly, Olympic champion Mikaela Shiffrin commented on the prevailing sentiment among athletes: "Many of us athletes feel that the FIS and the current leadership have shown a significant lack of transparency." These statements highlight a growing disconnect between the athletes, who are the public face of the sport, and the governing body. A Legacy of Stability Under Scrutiny The current upheaval stands in stark contrast to the long period of stability experienced under the previous FIS President, Gian Franco Kasper. Kasper presided over the organization for 23 years, from 1998 to 2021. While some may have viewed his lengthy tenure as excessive, many now recall his leadership as providing a consistent and stable environment for the sport. Eliasch's takeover marked a departure from this era, promising modernization and a shake-up of established practices. The Stakes: A Divided Future or a New Dawn? The implications of Thursday's election are profound. If Johan Eliasch secures a third term, it is widely anticipated that FIS will remain deeply divided, with the major ski nations at loggerheads with his vision and potentially withholding cooperation. Some have even floated the possibility of these nations forming a breakaway organization to govern elite snowsports, a move that would undoubtedly fragment the global landscape of the sport. Conversely, should Alexander Ospelt emerge victorious, he will face the daunting task of rebuilding trust and unity within a deeply fractured organization. His mandate would be to mend the rifts and establish a more collaborative and transparent governance model. Regardless of the outcome, the consensus among many observers is that FIS is entering a period of profound challenge. The election is expected to be decided by an absolute majority, and the final vote count will reveal the extent of the divisions within the snowsports world. The coming days will be crucial in shaping the future trajectory of international skiing and snowboarding. Live Coverage and Future Outlook The 57th FIS Congress, where these pivotal decisions will be made, opens on Thursday, June 11th, at 09:00 CEST. The full session, including the presidential election, will be available for live viewing on FIS TV. Following the General Assembly, the newly elected FIS President is scheduled to hold a press conference, offering the first direct insights into the future direction of the organization from its new leadership. This event is keenly anticipated by snow sports enthusiasts, media, and industry stakeholders worldwide. The future of elite snowsports hinges on the votes cast today in Belgrade, with the outcome poised to redefine the governance and direction of a global sport. The legacy of stability is being weighed against the promise of radical change, and the reverberations of this election will be felt across the slopes for years to come.

Yahoo Finance
Apr 13th, 2026
Fiserv faces growth slump, Global Payments bets big on acquisition, FIS offers 4% yield

Fiserv, Global Payments and FIS present distinct investment profiles within the booming payments industry, despite their shared sector exposure. Fiserv trades near eight-year lows despite generating billions in free cash flow. The company reported $21.2 billion in 2025 revenue but fourth-quarter revenue grew less than 1% year-over-year to $4.9 billion. Management's 2026 guidance projects organic revenue growth of just 1%-3%, below last year's increase, following leadership changes after disappointing third-quarter results. Analysts maintain a Hold rating with price targets in the low-to-mid $70s. Global Payments recently completed a major acquisition that adds scale but introduces execution risks. FIS offers stable growth with a dividend yield near 4%, positioning it as the income-focused option amongst the three fintech giants.

FIS Global
Apr 6th, 2026
FIS Completes Strategic Acquisition of Global Payments’ Issuer Solutions Business and Sale of Worldpay Stake - Press Releases | FIS

FIS®, a global leader in financial technology, today announced the completion of its acquisition of Global Payments' Issuer Solutions business, formerly known as TSYS.

AD HOC NEWS Portal Aktiengesellschaft
Apr 2nd, 2026
Paymentus Holdings stock: analyzing business model, growth drivers, and investor opportunities in digital payments.

Paymentus Holdings stock: analyzing business model, growth drivers, and investor opportunities in digital payments. 02.04.2026 - 03:42:13 | ad-hoc-news.de Paymentus Holdings (NYSE:PAY, ISIN: US7045391033) provides cloud-based bill payment solutions for enterprises. Investors eye its expansion in utilities, healthcare, and financial services amid rising digital payment adoption. Paymentus Holdings stands at the intersection of digital transformation and recurring revenue streams, offering a platform that simplifies bill payments for businesses and consumers alike. As North American investors seek stable growth in fintech, this company's focus on electronic payments positions it well in a shifting landscape. Understanding its operations reveals key strengths for long-term portfolios. As of: 02.04.2026 By Elena Vargas, Senior Financial Editor at NorthStar Market Insights: Paymentus Holdings drives efficiency in the bill payment sector through innovative cloud technology. Core business model and revenue streams. Official source All current information on Paymentus Holdings directly from the company's official website. Paymentus Holdings operates a comprehensive cloud-based platform designed for electronic bill payments and presentment. The company serves a diverse client base including utilities, healthcare providers, financial institutions, and government entities. Its model revolves around transaction fees generated from payments processed through its system. Key to its approach is the integration of multiple payment channels such as ACH, credit cards, debit cards, and digital wallets. This multi-channel capability reduces friction for end-users while ensuring high conversion rates for billers. The platform's scalability allows it to handle high volumes without proportional cost increases. Recurring revenue is a cornerstone, as clients rely on ongoing payment processing. Paymentus emphasizes self-service portals where consumers can view bills, make payments, and set up autopay. This fosters stickiness and long-term contracts with enterprise clients. Market position and competitive landscape. Sentiment and reactions In the electronic bill payment space, Paymentus competes with established players like FIS, NCR, and smaller specialized providers. Its differentiator lies in a fully integrated, end-to-end platform that combines payment processing, customer communication, and analytics. This holistic solution appeals to mid-market and enterprise clients seeking to modernize legacy systems. The company has pursued strategic acquisitions to bolster its offerings, expanding into new verticals and geographies. North America remains its primary market, with strong penetration in the U.S. utilities sector where regulatory shifts favor digital alternatives. Competitive moats include proprietary technology and deep integrations with client ERP systems. Analysts note the company's ability to capture market share from paper-based processes. As digital adoption accelerates, Paymentus benefits from network effects where more billers attract more payers, enhancing platform value. Sector drivers fueling growth. The broader fintech and payments sector is propelled by several macro trends. Consumer preference for contactless and digital payments has surged, accelerated by pandemic-era changes. Regulatory pressures on data security and open banking further emphasize platforms like Paymentus that prioritize compliance. Utilities and healthcare, core verticals for Paymentus, face unique challenges. Utilities grapple with aging infrastructure and customer demands for convenience, while healthcare providers navigate complex reimbursement models. Paymentus addresses these with tailored solutions that improve cash flow and reduce delinquencies. Financial services clients leverage the platform for loan servicing and collections. Rising interest in embedded finance opens additional avenues, where Paymentus could integrate payments into third-party apps. Sector tailwinds include the shift to real-time payments and growth in subscription billing. Investor relevance for North American portfolios. For North American investors, Paymentus offers exposure to resilient fintech subsectors less correlated with broader market volatility. Its focus on essential services like utility bills provides defensive qualities during economic downturns. Revenue predictability from recurring transactions appeals to income-oriented strategies. Expansion into adjacent markets like property management and insurance diversifies revenue. U.S.-centric operations minimize currency and geopolitical risks. As digital infrastructure investments grow under government initiatives, Paymentus stands to benefit from increased public sector adoption. Wall Street consensus points to moderate upside potential, reflecting balanced growth prospects. Investors should monitor client acquisition rates and vertical penetration as indicators of sustained momentum. Further developments, updates, and context on the stock can be explored quickly through the linked overview pages. Strategic initiatives and expansion plans. Paymentus continues to invest in product innovation, including AI-driven analytics for payment optimization. Enhancements to its mobile app improve user experience, driving higher engagement. Partnerships with major banks expand distribution channels. International growth remains measured, with pilots in Canada and select European markets. Domestic focus allows efficient scaling, leveraging existing infrastructure. R&D spend supports compliance with evolving PCI standards and data privacy laws. Sustainability efforts include paperless billing, aligning with ESG priorities for institutional investors. These initiatives position Paymentus as a forward-thinking player in payments evolution. Risks and open questions for investors. Cybersecurity threats pose ongoing risks in the payments industry. Paymentus invests heavily in fraud detection, but breaches could impact reputation. Dependence on key verticals exposes it to sector-specific downturns. Competition intensifies as big tech enters payments. Margin pressures from payment network fees require operational efficiency. Regulatory changes, such as CFPB rules on late fees, could alter economics. Investors should watch quarterly metrics on transaction volume growth and client retention. Economic sensitivity in consumer spending warrants caution during recessions. Overall, balanced risk profile suits diversified portfolios. What matters most about Paymentus stock right now is its entrenched position in essential digital payments, offering stability amid fintech volatility. It matters to investors for exposure to inevitable digitization trends in North America. Watch next for earnings beats in core verticals and new client wins signaling acceleration. Disclaimer: Not investment advice. Stocks are volatile financial instruments. Cyber-Angriffe 2026: Ist Ihr Unternehmen vorbereitet? Kostenloser Experten-Report zeigt die aktuelle Bedrohungslage: 73 Prozent der deutschen Unternehmen sind auf Cyberangriffe nicht vorbereitet - während neue Gesetze die Anforderungen weiter verschärfen. Das kostenlose E-Book "Cyber Security Awareness Trends" zeigt, wie Sie Ihre IT-Sicherheit mit einfachen Maßnahmen stärken, ohne teure Spezialisten einzustellen oder große Investitionen zu tätigen. Ideal für Geschäftsführer und IT-Verantwortliche. Seit 2005 liefert der Börsenbrief trading-notes verlässliche Anlage-Empfehlungen - dreimal pro Woche, direkt ins Postfach. 100% kostenlos. 100% Expertenwissen. Trage einfach deine E-Mail Adresse ein und verpasse ab heute keine Top-Chance mehr. Jetzt abonnieren. Für. Immer. Kostenlos. US7045391033 | PAYONEER GLOBAL INC | boerse | 69052255 | bgmi

Yahoo Finance
Mar 26th, 2026
Fidelity National shares fall 3% as Q4 earnings miss estimates despite 8.2% revenue growth

Fidelity National Information Services reported fourth-quarter 2025 adjusted earnings per share of $1.68, missing estimates by 0.7% but rising 20% year over year. Revenues reached $2.8 billion, up 8.2% annually and beating the consensus estimate by 2.6%. The quarter saw strong performances in Banking Solutions and Capital Market Solutions segments, driven by robust recurring revenues. Banking Solutions generated $1.9 billion in revenues, up 9% year over year, whilst Capital Market Solutions revenues advanced 8% to $883 million. However, results were pressured by rising costs, with the cost of revenues increasing 7% to $1.7 billion and selling, general and administrative expenses climbing 13.7% to $549 million. Adjusted EBITDA margin contracted 36 basis points to 42.5%. Shares have declined 3% since the earnings report.