This role is in the organization to support the delivery discipline in providing oversight to project
management teams across a portfolio.

The core expectation of this role is to define and manage programs of all sizes and complexities,
expertly craft project artifacts, be a collaborative partner across the work.

Additionally, this role leads the work and team with strong relationships across disciplines/ with clients and is responsible for financial management and staffing across projects and portfolios.

Career Development is typically provided by Program Directors [or above] but can be modified to
suit an account and/or office location. This role may provide career development to emerging talent.
Nature of this role of role is that of a ‘leader’.

Skills Developed
• Proficient to Mastery level skillset, with the ability to:
• Thoroughly understands the client business, goals and objectives, and needs/preferences
in the work
• Be a collaborative contributor in the work, anticipate client needs and preferences swiftly
• Lead by example
• Foster a cohesive and effective work environment
• Identifies opportunities for process improvements and contributes to solutions
• Communicate team and resourcing plans and program-level objectives in an effective,
easy-to-understand manner for small to complex projects
• Understand integration between disciplines in the process
• Understands and can work within various cross agency integration models
• Structure and lead status meetings, client reviews, and other stakeholder meetings
• Contributes to /lead creation of scope, approach, team, and budget in pitch documents
and RFPs
• Understand plans with enough detail to determine when to change and pivot the team
across scope, plan/approach, financials, and delivery approach
• Involved in roadmap planning – ability to have foresight on upcoming work and
financials
• Partners with Client Service Lead to manage pipeline
• Identify strategies to staff/approach work in a more efficient way to solve for budget
constraints
• Identify team needed, properly secure and staff projects at a portfolio level
• Thoroughly understand the main forms of digital and traditional marketing and how
they differ, contribute to identification of emerging/new digital marketing capabilities,
support others in their understanding of both
• Understand the ways technology lives in projects, with a mastery level understanding of
technology types (app, tech stack, platform, VR, automation, etc.) and the ability to
effectively manage a portfolio of projects with a technology component and mitigate
risks
• Understand the ways media lives in projects, with a mastery level understanding of
media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage a
portfolio of projects with a media component
• Collaborate to identify activities and deliverables, translate them to a high-level staff plan
and estimate, and author a statement of work outlining activities, deliverables,
assumptions, dependencies, and budget at portfolio level
• Track and report on budget burn and budget health at portfolio level

Notable Soft Skills
• Superb verbal and written communicator
• Strong interpersonal and team building skills
• Challenges the status quo

Hard Skills
• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira,
Confluence, Teams
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote,
and PowerPoint at a portfolio level
• Mastery in completing tasks with project management tools such as Tenrox,
Smartsheet, and Halo/Abacus at a portfolio level

Activities Performed

• Support, enable, and deliver a program within an account delivered by a group of Project
Managers
• Build and own operational cadences for a program of work, including finance tracker,
resourcing planning, recruitment, executional tools and templates, and reporting
• Contributes to creation/improvement of templates and processes for department
• Lead and collaborates to ensure the work stays on brief, client needs and feedback are
understood and addressed, and the work delivered is of high quality
• Lead a variety of small to large projects with collective budget likely under $1MM and with
teams of 20 or fewer
• Structure and lead status meetings, client reviews, and other stakeholder meetings
• Ensure delivery leadership has necessary visibility into the work
• Act as the main POC for the clients, handling communications with the intent of client
satisfaction
• Use knowledge of client goals/ competition to identify opportunities to grow accounts
• Identify post launch opportunities through retrospective analysis
• Perform analysis and reporting on project health, attending finance meetings to inform
account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals)
to date, % project progress, % budget utilized, write off %)
• Approve client invoices and third-party purchase orders
• Be an active champion of project management fundamentals and a leader in the discipline
• Facilitate and assign (when applicable) in project retrospective process to take learnings
forward
• Provide input to team development, account growth, annual planning, and operational
processes
• Organize, document, and communicate to showcase the standard of excellence and
demonstrate delivery best practices to teams and third-parties
• Motivate team in a productive way and proactive way, promote “yes, and?” thinking to
uncover potential and/or solutions
• Actively and visibly champion the work and team
• Support team dynamics and performance with guidance and conversation
• Provide career development aligned with CM expectations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 4 days a week.  The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.