Learning Management System – Senior Program Manager

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org  

Working at Enterprise  

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey. 

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

Job Description Summary

The Learning Management System (LMS), Sr. Program Manager is responsible for the design, implementation, administration, and day-to-day operation of the learning management system (LMS) at Enterprise Community Partners. Initially, this role will be responsible for project managing the execution of LMS strategy, identifying significant milestones for LMS implementation, and leading the development/testing phases of the LMS with internal and external partners. This role will be responsible for partnering with Organizational Development leadership to successfully launch and integrate the LMS within the organization. The role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders across the organization. This role will ensure that both external and internal LMS training aligns with the learning strategy, fostering a culture of continuous learning and professional development.

Job Description

Core Responsibilities

• Project manage the design, testing, and integration of the LMS organization wide. Collaborate with Organizational Development & Talent Management Senior Director and team to maintain and optimize the LMS.
• Oversee the day-to-day operation of the LMS ensuring seamless functionality and a user-friendly experience for Enterprisers (employees). Responsibilities include user account management, course or cohort assignment, transcript process, audits, reporting, and troubleshooting platform or user issues.
• Establish and maintain content standards, ensuring consistency in tone, structure, and format across all training materials and end user experience. Regularly review and update LMS content to reflect changes and best practices.
• Collaborate with internal teams to guide and support the design and implementation of training programs for Enterprisers (employees), including onboarding content for new hires and continuous education for existing staff.
• Develop, build, and analyze reports on LMS usage and key performance indicators. Monitor and analyze learner progress, course completion rates, and other relevant metrics to measure utilization and success.
• Provide insights to improve training effectiveness and make data-driven decisions for continuous improvement.
• Stay updated on LMS product features in the Workday platform and best practices for LMS management. Suggest and implement improvements to the training system based on internal feedback and emerging trends in eLearning and building performance.
• Other duties as assigned supporting in delivering best-in-class LMS functionality to the organization.

Required Qualifications:

• Bachelor's degree or certification in education, IT, Talent Development, Learning Technology or equivalent.
• Minimum of three years’ experience with cloud based LMS platforms (e.g., Workday, Cornerstone) and organizational integrations with SCORM, APIs and third-party vendor educational libraries.
• Exceptional organizational abilities and attention to detail. Ability to manage multiple tasks, prioritize effectively, and work independently.
• Flexible and agile team member with strong teamwork, cross collaboration, and calibration skills.
• Experience coordinating efforts, meeting deadlines, and ensuring alignment on deliverables.
• Excellent verbal and written communication skills. Ability to explain technical concepts in simple, accessible language for non-technical users.
• Passion for delivering exceptional learning experiences and a commitment to contributing to a robust learning ecosystem.
• Strong troubleshooting skills, with a focus on resolving issues related to the LMS and technical aspects of the training content.
• Familiarity with accessibility requirements and best practices for creating inclusive learning content.

The Ideal Candidate

• Familiarity with integrating outside vendors such as LinkedIn Learning with Workday.
• Experience creating and maintaining varied course types and/or creating interactive eLearning content (e.g., Articulate Storyline, Adobe Captivate).
• Certifications in LMS administration or instructional design.

Total Rewards at Enterprise:  

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family. 

The base salary for this role is $90,000 to $120,000, depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance.  The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.  

At Enterprise, our benefits form a major component of our total rewards package.  Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support.  Enterprise allows flexible work arrangements to promote a better work-life balance.  We offer health advocacy, EAP, and mental health benefits.  We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.  Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.  Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

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