Outreach Support Specialist

Job Description

Brief Description of the Position

The Outreach Specialist will provide Arizona Department of Education (ADE) Arizona Education Learning and Accountability System (AELAS) products and services to internal and external stakeholders with enthusiasm, competence, and fidelity.

• Generate lead qualification

• Gather information from LEA leads (prospective customers)

• Conduct and / or coordinate product demonstrations and webinars

• Update lead generations / qualifications in Customer Relationship Management system

• Generate quotes using the CRM system

• Transition committed LEA to Implementation Account Manager

• Collaborate with the Outreach Manager to plan roadshow events, town hall, conferences, etc.

• Under the direction of the Outreach Manager, present material at roadshow events, town hall, conferences, etc.

• Under the direction of the Outreach Manager, collaborate with IT Communications team to create collateral, communication, websites, etc.

• Under the direction of the Outreach Manager, attend product specific meetings with vendors and internal personnel to establish product demos, collateral, etc.

• Attend product trainings as needed

• Attend weekly team meetings as needed

Qualifications

• B.A. or B.S., Masters in Education or Instructional Technology preferred

• 5+ years' experience in education field

• Demonstrated proficiency in Microsoft Office Suite

• Handle multiple projects simultaneously and use good judgment in prioritizing work assignments

• Use of accepted principles and practices of composing and editing informational material

• Build effective working relationships with other ADE divisions to complement outreach programs of various departments

• Demonstrated ability to use discretion and make sound decisions

• Ability to excel in a collaborative and distributed team environment

• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues

• Ability to work under pressure

• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

• Ability to effectively communicate with various levels of stakeholders ranging from entry level to senior leadership

• Ability to manage multiple projects at the same time and shift priorities quickly

• Proven strong problem-solving skills, troubleshooting, and root cause analysis

• Excellent written and verbal communication skills

• Proven strong relationship-building and communication skills with team members and business users

• Ability to maintain confidentiality

• Experience in the education industry preferred

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. 

THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.