Global Process Owner

Remarkable people, trusted by clients to design and advance the world. 

Wood is currently recruiting for a Global Order to Cash (O2C) Process Owner who will be accountable for the end to end design, governance and performance of the global O2C process. The role ensures that standardised and well controlled processes are defined and operated consistently, while day to day transactional delivery is performed by the Shared Services organisation.

Location: UK based role 

The Role:

The role acts as the single point of accountability for O2C process effectiveness, controls and continuous improvement across the business.

The GPO O2C reports directly to the Head of Shared Services and Global Process and will be responsible for driving continuous improvement of effective and efficient O2C processes, whilst leveraging the right people, functional, operational and technical resources to ensure the process delivers the quality outcomes required by Wood.  

• A key element of this role will involve building strong relationships with functional leadership across Finance, HR, Supply Chain and IT across the business
• Strong oral and written communication skills are required to build trust, rapport, respect and positivity around the system support team and how it can ensure we have a robust set of processes and systems that can be implemented, enhanced and supported in a sustainable model
• Working closely with shared service functions to deliver appropriate support to the business from a systems and process perspective
• Setting and reporting on appropriate SLAs / KPIs such that performance can be monitored and shared with the business and functional leadership
   

What makes you remarkable?  

At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. 

Qualifications: 

• Qualified to Bachelor’s degree level or equivalent experience

Skills and experience: 

• Strong experience in Order to Cash, Receivables or Finance Operations roles 
• Solid understanding of billing processes, revenue principles, and receivables controls
• Experience managing complex customer and contract billing environments
• Significant experience acting as a team player at executive levels to collaborate with business units and regional partners
• Working knowledge of finance and/or accounting in terms of budgeting, cost management, financial accounting, treasury, risk management, etc
• Current working knowledge and proactive in continuous learning of industry best practices and enabling technologies
• Ability to communicate, build relationships, trust and rapport with senior functional leaders
• Significant experience in establishing and achieving challenging performance targets
• Strong understanding of change management methodologies required to support large scale organisational change and transformation with a dynamic set of stakeholders
• Ability to deliver projects to the business and understand the support model required
• Experience with functional operating models, key processes, reporting structures, legal entity structures and how these are enabled within the system set up
• Experience with ERP systems (Oracle)
• A strong systems design thinking, focused on user-centric design orientation, with an understanding of process integration across multiple complex systems
• Ability to develop, maintain key policies associated with the end-to-end process and a holistic understanding of the business at process level
• Role is required to be UK based

Personal attributes: 

• Ability to cope with ambiguity and highly resilient when met with resistance
• Creative in the achievement of stretching objectives; does not accept failure easily
• Build robust capability and appropriate succession and development
• Action and outcome oriented
• Strong business acumen
• High degree of process and functional knowledge
• Systematic thinking
• Strategic thinker and detail oriented
• Leads by example, displaying the Company’s value and behaviours
• Connect and establish effective, cross-cultural working relationships with all levels of the organisation and externally
• Demonstrate enthusiasm, energy and compassion in order to galvanise and motivate a team
• Balance humility and self-confidence
• Anticipate the environment, be forward thinking and able to see the ‘big picture’
• Arbitrate on fundamental differences between parties
• Generate trust and credibility with audiences through continuous, open and consistent communication
• Champion change initiatives, focused on improving quality and effectiveness
• Cultural awareness & sensitivity
• Work effectively across different cultures, driving a global mind-set
• Foster a customer-focused climate that delivers on expectations and strengthens relationship

End to End Process Ownership

• Own the global O2C process framework, covering order management, billing, credit, collections, cash application and dispute management. 
• Define and maintain process standards, policies, controls, and documentation. 
• Ensure clear process ownership, hand‑offs, and accountability across functions and regions. 
• Act as the escalation point for systemic or cross‑functional O2C issues, not day‑to‑day operational matters.

Governance & Performance Management

• Establish and oversee O2C governance, including service levels, KPIs and performance reviews with Shared Services. 
• Monitor end‑to‑end process performance (e.g. DSO, billing accuracy, dispute cycle time, ticket resolution time). 
• Challenge and support Shared Services delivery teams to drive performance improvement and consistency. 
• Ensure risks, issues and dependencies are identified, tracked and resolved on a timely basis.

Controls, Compliance & Risk

• Own the O2C control framework, ensuring appropriate controls are designed and embedded in the process. 
• Ensure compliance with accounting policies, contractual terms and regulatory requirements. 
• Partner with Internal Audit, External Audit and Risk teams on O2C‑related matters. 
• Drive root‑cause analysis and remediation of control failures.

Stakeholder & Functional Alignment

• Partner with other teams to ensure the O2C process supports business objectives.
• Align commercial models and contract structures with scalable, standardised O2C processes.
• Provide clear guidance and decision‑making on process design and exceptions.

Continuous Improvement & Transformation

• Drive process simplification, standardisation and automation across O2C.
• Act as business owner for O2C systems and enhancements.
• Lead O2C process design for finance transformation initiatives, system implementations, and new business models.
• Promote best practice and a continuous improvement mindset across the global O2C community.