INACTIVE
Full-Time
Assistant Operations Manager
Mobility & transportation commerce platform
Data & Analytics
AI & Machine Learning
Real Estate
Consumer Goods
Senior
Miami, FL, USA
Required Skills
Customer Service
Requirements
- High School Diploma or GED required; some college preferred
- Prior business experience preferred
- Scheduling and payroll knowledge a plus
- If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained
- Must be at least 21 years of age
- Must be able to work a flexible 40-hour week, including nights and weekends
- May be required to travel to and from local assigned client sites
- Expected to constantly work in all outdoor weather conditions
- Required to wear a uniform and follow appropriate grooming standards
Responsibilities
- Manage a team of hourly employees
- Schedule shifts and verify time & attendance tracking
- Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
- Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director
- Ensure team members complete all necessary training
- Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Promote safe work practices by conducting safety audits and coaching individual staff members
- Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records
- Ensure Metropolis Parking's standards of Customer Service are met
- Greet customers and clients in a courteous manner
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire
- Observe and coach team members to meet customer service standards
- Conduct performance evaluations that are timely and constructive
- Perform specific operational responsibilities as required based on the needs of the assigned location
- Perform other duties as assigned
- Stand for up to six (6) consecutive hours
- Work outdoors in all weather conditions
- Communicate effectively in written and spoken English with team members and customers
- If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes
- If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location
Company Stage
Series C
Total Funding
$1.9B
Headquarters
Santa Monica, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 10%INACTIVE