The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose

Could that be you?

You will be responsible for owning & guiding the post-sales strategy to deliver on the planned value. You act as a project manager coordinating all post-sales workstreams, managing risks as they arise & working alongside the Account Executive to identify expansion opportunities aligned to the customers’ needs. 

You’ll provide a true added value to our customers by increasing our product adoption and utilization, enriching our relationship and communications and being a customer centric partner with a view to achieve higher NPS & CSAT scores, minimize Churn and create scaling opportunities across different business units. 

Customer

• Build the Customer Success Plan and Value Delivery Plan. 
• Drive Post Sales Motion: Risk Mitigation & Escalation; Cadence Management; Delivery Workstreams; Reporting Cadences (Exec Sponsor Review, QBR); Program Governance & RACI Matrix 
• Ensure value capture and value roadmap management (tracking, maintenance & intervention); LOB relationship management. 
• Ensure the UiPath message “Customers Matter” by ensuring customers see the Automation Add Value and realization of business objectives. 
• Act as a strategic & trusted advisor to the customer. 
• Empathize with every aspect of the customer experience, putting customers’ needs first. 
• Maintain high levels of customer engagement by regularly engaging with customers. 
• Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals. 
• Coordinate Customer Partner activities. 
• Immerse the UiPath Culture and CS passion into the relationship building with customers. 
• Build customer communities & networks to drive collaboration across industries. 

Internal

• Provide a voice back to the product team of what our customer need. 
• Enable adoption of UiPath products and drive higher customer retention. 
• Increase customer NPS & CSAT scores & customer feedback. 
• Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials. 
• Help drive customer references and case studies. 
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. 
• Mentor and provide guidance to newer Customer Success Managers and partner with UiPath’s Account Executives to help them be more effective. 
• Proactively spot and correct any issues that could affect customer satisfaction or retention. 
• Also, as an employee of UiPath you are required to comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath. 

• Executive stakeholder influence & relationship management. 
• Program management & driving action through others. 
• Value management fluency. 
• Extreme ownership, critical thinking & solution oriented. 
• Adaptability & ability to navigate ambiguity. 
• Collaborative, Listener & Advisor. 
• Empathy & sympathy. 
• Strong presentation skills. 
• Excellent verbal & written skills. 
• Sales, Consultant or Customer Success. 
• Analytical & Strong problem solving. 
• Multi-lingual, English (as minimum). 
• Project/Program management. 
• Hands on digital Technology. 
• Software delivery and implementation. 
• Customer conflict solving. 
• Understand application landscape. 

Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review these and other legal disclosures, visit our privacy policy.