Associate Director of Membership

Job Description:

About the Team:

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which the Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones.

About the Role

We are seeking a strategic and results-driven Head of Membership to lead the overall management, growth, and retention of our executive membership program. This senior role is critical to the success of the Institute, overseeing a team of Council Managers and the Membership Renewal team, and driving all aspects of the membership lifecycle to ensure continuous growth and member satisfaction.

You Will:

• Develop and execute a comprehensive, data-driven strategy for membership acquisition, retention, and growth, aligned with the Institute's financial and business goals.
• Lead and mentor a team of Council Managers to ensure the delivery of a world-class member experience and a high level of engagement within each executive council.
• Oversee the Membership Renewal team, establishing best practices and processes to achieve high retention rates and manage at-risk members.
• Collaborate with sales, marketing, product, and content teams to align membership strategy with broader organizational initiatives.
• Drive new membership sales and revenue growth through strategic planning, market analysis, and the development of compelling value propositions.
• Leverage a strong sales background to identify new opportunities for growth, including partnerships and market expansion.
• Monitor and analyze membership data to forecast trends, measure performance, and inform strategic decisions.
• Drive the implementation and adoption of a CRM tool to support across all councils, centering membership data and insights
• Ensure a consistently high-quality experience for all members, from onboarding to daily engagement and renewals.
• Work with Council Managers to curate and deliver relevant, high-impact programming and content that meets the evolving needs of executive members.
• Act as a key representative of the Leadership Institute, building relationships with high-level members and stakeholders.

You Have:

• Bachelor's degree or equivalent experience
• 10+ years of progressive experience in sales, membership management, or business development, with a significant portion of that time spent in a leadership role.
• Proven track record of success in meeting and exceeding sales targets and revenue goals.
• Extensive experience managing and developing high-performing teams, specifically in sales or customer-facing roles.
• Exceptional strategic planning, analytical, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to engage with C-suite executives and senior leaders.
• Expertise in using CRM systems (e.g., Salesforce) and interpreting data to drive business decisions.
• A deep understanding of the executive education or peer community landscape.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Leadership Institute

Job Category:

Sales

Union Status:

Non-Union rolePay Range: $145,000 - $175,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..