Full-Time

IT Service Desk Engineer

Confirmed live in the last 24 hours

Coinbase

Coinbase

5,001-10,000 employees

Digital currency wallet and transaction platform

Compensation Overview

€61.8k/yr

+ Bonus + Equity

Junior, Mid

Dublin, Ireland

In-person participation is required throughout the year, with team and company-wide offsites held multiple times annually.

Category
IT Support
IT & Security
Required Skills
Atlassian
AWS
iOS/Swift
Android Development
Requirements
  • Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
  • Agent level knowledge of Jira Service Desk, or similar ticketing system.
  • Mid-level networking knowledge and troubleshooting ability.
  • Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis.
  • Able to move and set up hardware and peripherals around the office.
  • Excellent communication and time management skills.
  • Experience managing service vendors.
Responsibilities
  • Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
  • Resolve incidents and service requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
  • Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes.
  • Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
  • Create detailed and impactful documentation for your peers and our user base.
  • Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
  • Collaborate not only with your colleagues in IT operations, but also with all teams within coinbase and our BPO partners.
Desired Qualifications
  • Experience project managing medium scale rollouts.
  • Scripting and automation experience.
  • Experience working in an agile focused delivery environment

Coinbase provides a platform for buying, selling, and storing digital currencies like bitcoin, ethereum, and litecoin. Users can create a digital wallet to manage their cryptocurrency transactions easily. The platform is designed to be user-friendly, making it accessible for both individual consumers and merchants who want to accept digital currencies. Unlike many competitors, Coinbase focuses on building trust with its users through reliable services and a straightforward design. The company's goal is to create an open financial system that promotes innovation and equal opportunities in the digital currency space.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased stablecoin adoption could boost Coinbase's transaction volume and revenue.
  • The rise of DeFi platforms presents opportunities for Coinbase to expand its offerings.
  • Growing interest in tokenized assets could provide new revenue streams for Coinbase.

What critics are saying

  • Coinbase's tokenized stock trading may face regulatory hurdles in the U.S.
  • Competition from Stripe and PayPal could challenge Coinbase Payments' success.
  • Reliance on the European market poses risks if stricter crypto regulations are imposed.

What makes Coinbase unique

  • Coinbase offers a user-friendly platform for digital currency transactions and wallet services.
  • The company has secured a MiCA license, enhancing its regulatory standing in the EU.
  • Coinbase's partnership with Shopify expands its reach in the global payments market.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-2%
Crypto Times
Jun 20th, 2025
Coinbase Secures EU Access with Luxembourg MiCA License

Even after moving its main operations, Coinbase still has a huge presence in Ireland, and it plans to increase its workforce in the city by hiring approximately 50 new workers in Dublin.

CoinDesk
Jun 20th, 2025
Coinbase Wins European MiCA License in Luxembourg

Crypto exchange Coinbase has won a European Union Markets in Crypto Assets license (MiCA) from Luxembourg.

NFT Price Floor
Jun 19th, 2025
US Senate Passes GENIUS Act as Bitcoin Nears $106K, Trump Family Cuts Worldcoin Stake, JPMorgan Pilots Crypto Initiative

Coinbase has sought SEC approval to offer tokenized stock trading and launched 'Coinbase Payments' for merchants using USDC on the Base blockchain.

CoinDesk
Jun 18th, 2025
Coinbase Debuts Stablecoin Payment Stack Following Shopify Partnership

Coinbase has launched Coinbase Payments to expand into the global payments market using its Ethereum layer-2 network Base.

TokenPost
Jun 18th, 2025
Coinbase Launches Stablecoin Payments Platform on Base Network

As competitors like Stripe and PayPal also roll out blockchain-powered products, Coinbase is positioning itself as a key player in the evolving digital payments landscape.