Manager – Enterprise Account Management
Posted on 2/13/2024
Flock Freight

201-500 employees

Freight pooling service for sustainable, optimized shipping
Company Overview
Flock Freight, a certified B Corporation, is a FreightTech company that is redefining the supply chain by offering intelligent and eco-friendly shipping solutions. The company's patented technology allows for efficient freight pooling, resulting in optimized routes and up to 40% reduction in carbon emissions compared to traditional methods. Recognized as one of TIME's Most Influential Companies and a CNBC Disruptor 50, Flock Freight demonstrates industry leadership and a commitment to sustainable practices.
Industrial & Manufacturing
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$399.1M

Founded

2015

Headquarters

Encinitas, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-19%

2 year growth

9%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Data Analysis
CategoriesNew
Sales & Account Management
Operations & Logistics
Requirements
  • 5+ years managing enterprise logos in a 3PL brokerage environment
  • 1+ years of leadership experience managing customer-facing teams, specifically within a freight brokerage
  • Proven track record of onboarding net new accounts, retention, and growth
  • Deep knowledge and understanding of customer supply chains & discovery
  • Extreme familiarity with committed freight, contracts and EDI / API capabilities
  • Excellent written and verbal communication skills
  • Experienced in servant leadership-based management
  • Flexibility to work after hours, weekends, and/or holidays as needed
  • Ability to travel quarterly for customer visits
Responsibilities
  • Train, develop, and directly manage a team of Enterprise Account Managers on our service offerings, market trends, and industry standards to ensure the best customer experience
  • Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs
  • Cultivate a culture of accountability and extreme ownership within your team. Manage performance to quotas, provide ongoing feedback and conduct qualitative performance reviews on a monthly basis
  • Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY
  • Audit and understand your team & portfolios gross profit performance and implement strategies to course correct as needed
  • Assist your team by jumping in during high-level issue resolution internally and externally
  • Train your team to effectively build and host monthly, quarterly, or annual business reviews to uncover growth opportunities and areas for improvement with your clients
  • Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests
  • Collaborate closely with our Enterprise sales team and sales leadership to develop new business and form strong customer relationships, including on-site customer presentations and quarterly business reviews
  • Through root cause analysis, you identify ways to maximize overall wallet share, increase profitability, and improve service metrics
  • Seek ways to improve operational inefficiencies and minimize bottlenecks within your team
  • Coordinate bid processes and identify new business opportunities within the sales pipeline
  • Review the pricing teams’ rates and maximize the RFP’s based on your innate knowledge of the account and ensure we execute on any contractual commitments to our customers
  • Leverage and utilize our various reporting platforms to organize and analyze data on a daily basis (Salesforce, Mode, Sigma)
  • Shared ownership of Client Relationships
  • Oversight of Freight Factory Execution & Operational Management of our Enterprise Clients
  • Onboarding, Coaching, & Management of Enterprise Account Managers
  • Escalation Point for Customer Issue Resolution
  • Leveraging Data & Analytics to drive performance and continuous improvement
  • Oversight of all Pricing & Retention & Growth Strategies for your portfolio
Desired Qualifications
  • Experience in the greater San Diego area
  • Experience in the Chicago area
  • Experience in a hybrid work environment