HR Operations Analyst

Position Overview

The HR Analyst plays a critical role in supporting end-to-end HR service delivery, including providing analytical, operational, and coordination support across Personnel Administration, Benefits, Payroll coordination, and Talent Acquisition. This role is responsible for running and analyzing HR reports, tracking KPIs, supporting recruiting and hiring activities, facilitating day-to-day HR operations, and ensuring data accuracy and process consistency across HR systems.

The HR Analyst partners closely with HR leadership, Recruitment, Payroll, and Program stakeholders to support day-to-day HR operations while enabling data-driven decision-making across the employee lifecycle.

Work Location: Washington, D.C. area (remote)

Clearance: N/A

Job Responsibilities and/or Success Factors

HR Operations & Service Delivery

• Support end-to-end HR service delivery across personnel actions, employee lifecycle changes, and HR transactions.
• Coordinate closely with Payroll to ensure accurate processing of hires, terminations, changes, and audits.
• Assist with benefits administration coordination, including eligibility tracking, enrollments, and employee inquiries.
• Support general HR inquiries and conduct research of policies and procedures, as needed.
• Maintain accurate employee data across HR systems and ensure compliance with internal policies and applicable regulations.
• Support onboarding, offboarding, and employee documentation processes in partnership with HR leadership.

HR Reporting, Analytics & KPIs

• Run standard and ad-hoc HR reports related to headcount, turnover, hiring activity, benefits, and workforce trends.
• Track and maintain HR and Talent Acquisition KPIs (e.g., time-to-fill, pipeline metrics, hiring volume, retention, turnover, and other workforce data).
• Support HR dashboards and reporting for leadership, ensuring data integrity and consistency.
• Assist with audits, data validation, and reconciliation across HR, ATS, and payroll systems.

Talent Acquisition & Recruiting Support

• Support recruitment and hiring efforts across corporate and program roles.
• Assist with requisition tracking, job postings, candidate workflow coordination, and interview scheduling.
• Partner with Recruiters and Hiring Managers to ensure hiring processes are followed and timelines are met.
• Support offer coordination, pre-employment steps, and hiring documentation.
• Track recruiting activity and hiring metrics to support TA planning and performance reporting.

Process Improvement & Cross-Functional Support

• Identify opportunities to improve HR processes, workflows, and reporting efficiency.
• Support documentation of HR procedures, SOPs, and job aids.
• Serve as a liaison between HR, Talent Acquisition, Payroll, I.T., PMO and internal stakeholders to ensure smooth service delivery.
• Provide responsive, professional support to employees and managers on HR-related inquiries.

Education and Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Management, Business Administration, Analytics, or a related field.
• 2–4 years of experience in HR operations, HR analytics, Talent Acquisition support, or a related HR role.
• Experience running reports and working with HR data across HRIS and ATS platforms.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and HR systems.
• Excellent communication, organizational, and collaboration skills.

Preferred Qualifications

• Experience supporting recruiting or Talent Acquisition teams.
• Familiarity with HR KPIs, workforce metrics, and reporting dashboards.
• Experience working in a government contracting or professional services environment.
• Knowledge of payroll coordination and benefits administration processes.
• HR certification (PHR, SHRM-CP) or progress toward certification.