Director, Program Management and Business Operations

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation. Fleet is headquartered in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA.

Position Overview:
The Director, Launch Program Management, will be responsible for leading and overseeing the strategic planning, execution, and successful delivery of new product and region launches within the Fleet Data Centers cloud infrastructure development domain. This leadership role will work closely with investment & strategy, customer solutions and services, product development, engineering, construction, finance, and marketing teams to ensure timely, efficient, and high-quality product launches across global markets. The ideal candidate is a seasoned program management leader with extensive experience managing cross-functional teams, complex projects, and delivering large-scale initiatives in cloud services or technology-driven environments on-time and within budget.

Key Responsibilities:

1. Program Strategy & Leadership

a. Develop, define, and execute a comprehensive product launch strategy that aligns with organizational goals and timelines.
b. Lead a team of senior program managers and coordinators to drive product/service releases from inception through deployment.
c. Act as the primary point of contact for leadership on all launch-related activities, providingregular updates on milestones, risks, and issues.
d. Partner with construction, engineering, planning & delivery, product, and operations teams to design scalable launch frameworks and processes for continuous improvement.
e. Define KPIs and success metrics for launch programs and report on progress against these metrics.

2. Cross-Functional Collaboration

a. Collaborate with investments & strategy, customer solutions & services, product development, construction, engineering, planning & delivery, finance, procurement, and marketing teams to ensure end-to-end alignment on project objectives, timelines, and deliverables.
b. Work closely with product, construction, engineering and finance leads to ensure resource allocation and support for critical launches.c. Manage stakeholder communications, ensuring clear, consistent messaging across all internal and external teams.
d. Facilitate cross-functional workshops to resolve issues, optimize product roadmaps, and ensure on-time delivery.

3. Program Management & Execution

a. Oversee the planning and execution of product launches across multiple programs, technologies and regions, ensuring adherence to deadlines, budget constraints, and resource management.
b. Implement and maintain project management best practices (Agile, Scrum, Waterfall) to ensure effective tracking of deliverables.
c. Lead risk management efforts by identifying potential roadblocks, creating contingency plans, and proactively addressing risks before they impact the launch schedule.
d. Build and maintain project dashboards and tracking systems to ensure all stakeholders are informed of launch status and progress.

4. Stakeholder Communication & Reporting

a. Prepare and present executive-level summaries of launch progress, risks, and mitigation strategies.
b. Serve as the voice of the program, interfacing with C-suite and senior leadership teams to ensure alignment and garner support for strategic initiatives.
c. Drive post-launch reviews, documenting lessons learned and sharing best practices for future launches.
d. Collaborate with customer success and marketing teams to gather customer feedback and incorporate improvements in subsequent product iterations.

5. Team Leadership & Development

a. Lead, mentor, and develop a high-performing team of program managers and launch coordinators.
b. Drive a culture of continuous improvement, accountability, and excellence within the launch program management team.
c. Foster a collaborative and inclusive environment that encourages innovative thinking and solutions.

Required Qualifications:

• Experience: 10+ years of program management experience, with at least 5 years in a leadership role overseeing large-scale product launches in cloud services, SaaS, or technology-driven environments.
• Cloud Expertise: Proven experience managing launches in cloud platforms like AWS, Microsoft Azure, Google Cloud, Meta, or Oracle Cloud.
• Leadership: Strong leadership, decision-making, and problem-solving skills, with a demonstrated ability to drive cross-functional teams toward achieving ambitious goals.
• Project Management: Proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (e.g., Monday and/or Microsoft Project).
• Communication: Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable strategies for both technical and non-technical audiences.
• Stakeholder Management: Strong ability to influence and manage key stakeholders across engineering, product, and operations teams.
• Analytical Skills: Demonstrated success in analyzing program data, defining KPIs, and reporting on success metrics.

Preferred Qualifications:

• Cloud Certifications: Relevant certifications in AWS, Microsoft Azure, Google Cloud, or Oracle Cloud (e.g., AWS Certified Solutions Architect, Azure Fundamentals, etc.).
• Global Experience: Experience leading product launches in global markets, including knowledge of international land, energy and/or data center regulations and compliance.
• Technical Background: A strong technical understanding of cloud services, networking, and software development lifecycles.
• Vendor Management: Experience managing third-party vendors or contractors in the data center product, construction and/or engineering launch lifecycle.
• Education: Bachelor’s degree in business, engineering, computer science, or a related field. MBA or equivalent advanced degree is a plus.

Key Competencies:

• Integrity and Ethical Standards: Build trust, ensure fairness, and foster long-term, transparent relationships with suppliers.
• Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties, while understanding their needs and concerns. Comfortable delivering written and verbal presentations to internal leadership teams.
• Emotional Intelligence (EQ): Ability to understand the emotions, cultural nuances, and motivations of others, while effectively managing one’s own emotions during high-pressure negotiations.
• Strategic Thinking: Ability to think big picture while also managing granular details.
• Adaptability: Proven track record of managing change and ambiguity in a fast-paced environment.
• Risk Management: Strong experience in identifying potential project risks and implementing mitigation strategies.
• Team Building: Ability to lead and develop a diverse, cross-functional team in high-pressure environments.

Expected Salary Range: $132,000 – $180,000 plus Bonus

Location: Denver, CO, with consideration for applicants in Seattle, WA

Fleet Data Centers Employment:
Fleet Data Center employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organization’s ongoing needs.
Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

To apply for this position or if you need assistance applying for any of our open positions, please contact us at [email protected].

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