Implementation at Brex 

The Implementation team is focused on onboarding net-new and existing customers to Empower, ensuring they have a delightful experience. The Implementation team sits under the Operations umbrella and is responsible for providing customers with a unique and fresh experience as they transform their mundane expense management process into something more employee-focused and exciting. We are collaborative and supportive, working cross-functionally to provide the best experience possible and always putting the customer first. We focus on turning booked revenue into billed revenue by implementing customers efficiently and successfully. We have a culture where we support and lift each other up to build an authentic, inclusive environment where our team members can grow, shine, and make an impact. 

What you’ll do

The Implementation Consultant II role advises and guides customers. You will ensure customers launch Brex’s new Empower platform successfully, driving wide adoption and business value. Part coach, project manager, consultant, and product expert, our consultants are continually focused on helping our customers improve their financial workflows with Empower.  

Responsibilities

• Work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex Empower to solve them
• Play an important role in scoping, consulting, implementing, and achieving customer outcomes with the Brex Empower platform 
• Partner with customers and project manage implementations and launches including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation
• Follow best practices to drive spending activity mid-implementation 
• Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended 
• Oversee the integration of the customer’s accounting software with the Brex Empower platform or partner with Integration Specialists and Architects to scope the proper solution
• Manage the customer relationship and expectations, working diligently to provide solutions to any challenges
• Work cross-functionally as a member of the Brex Account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales and Customer Success partners informed on customer engagement
• Work occasionally with our Account Executives on sales calls to provide a service overview pitch 
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Develop familiarity with and provide a supporting voice in future iterations of the product roadmap
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships
• Provide change management planning to clients including guiding execution of their change management approach
• Guide clients on their communication approach, training materials, and training execution

Requirements 

• 5+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services
• 2+ years of project management or consulting experience
• Experience building processes and programs that benefit customer outcomes 
• Comfort leading customer engagements that may contain both technical and non-technical work streams
• Excellent communication skills, both with customers and within an organization
• Demonstrated ability to provide customized solutions to a variety of customers
• Ability to resolve issues and risks in a cross-functional and collaborative way
• Strong sense of urgency in driving projects to completion while achieving the desired business outcomes

Bonus points

• Implementation experience in Financial, Expense Management, or ERP Software space
• Domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement and Corporate Card Program

Compensation

The expected salary range for this role is $105,000 USD - $132,000 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.