Guest Services Agent

About LEFT LANE Hospitality Group, LLC

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

About the role

Our team at Hotel Bardo Savannah is looking for a passionate and dynamic hotel Guest Services Agent as part of our Front Office team to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience.  The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.

This is an onsite position located at Hotel Bardo Savannah.

What you'll do

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Previous work experience in a full-service upscale or luxury hotel or resort is required
• Previous Front Desk Agent, Guest Service Agent, or similar guest-facing hotel experience is preferred
• Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred
• Passion for hospitality and delivering elevated, personalized guest service
• Strong communication, multitasking, problem-solving, and attention to detail
• Positive, dependable team player who remains composed in a fast-paced environment
• Professional presentation and grooming standards
• Previous hotel property management system experience is preferred
• Flexibility to work varied shifts, including weekends and holidays
• Ability to stand, walk, and move throughout guest and Front Desk areas for extended periods

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