Lead – Partner Success

About the role

As a Lead, Partner Success Manager, you will be at the forefront of driving meaningful revenue growth and product adoption among our largest and most strategic property management company (PMC) partners. Your role will be pivotal in ensuring these enterprise partners maximize their use of the Flex product suite, while fostering long-term relationships that fuel our mutual success.

You will be the trusted advisor for PMCs, shaping how they experience Flex and helping them unlock the full value of our product. By leveraging your strategic account management expertise, you will identify opportunities to expand Flex’s footprint within each partner’s portfolio and deepen engagement. Your ability to understand the unique needs of each partner and customize solutions with cross-functional support teams will directly contribute to our revenue retention and growth.

What you'll do

• Nurture and grow strategic partner relationships to drive long-term mutual success
• Increase engagement and accelerate product adoption within your portfolio of partners
• Discover ways to improve partnerships through data insights, marketing best practices, and creating a feedback loop to drive organizational impact and enhance results
• Evangelize Flex’s value among the property management community
• Achieve partner revenue expansion goals by consultatively up-leveling, upselling, and cross selling
• Develop and present business reviews, proposals, and confidently lead partner training sessions

Key Qualifications 

• Exceptional account management and organizational skills with 5+ years of experience growing strategic partners, bonus points if you have deep knowledge/experience in the multifamily/real estate industry. Ability to operate autonomously and as part of a team.
• Sales Experience: leverage existing partner relationships to upsell with a track record of achieving and exceeding retention revenue targets.
• Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others.
• Advanced Analytical Skills: Proficiency in Excel for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets.
• Tech Proficiency: Experience with Salesforce, HubSpot, and/or Tableau is a plus. Experience working in tech companies and problem-solving complex product issues.
• Cross-Functional Collaboration: Proven ability to collaborate effectively and lead initiatives across Sales, Marketing, Customer Success, and Product teams.
• Platform Knowledge: Understanding of Partner Success/Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a huge plus.
• Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading with new contacts in complex organizations.
• Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset.
• T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition. 

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role with an OTE (On Target Earnings) of $145,000-$165,000.