Full-Time

IT Service Desk Analyst

Posted on 5/14/2024

Financial Times

Financial Times

5,001-10,000 employees

Global business news and information provider


Entry

London, UK

Required Skills
Communications
Customer Service
Requirements
  • Ability to provide excellent customer service.
  • Excellent communications skills.
  • Ability to multitask and work well under pressure.
  • Good knowledge of Windows operating systems (10,11) and Mac OSX.
  • Ability to support remote customers across different devices (desktop, laptop, mobile, tablet, Mac, etc.).
Responsibilities
  • Develop and maintain a good understanding of the FT businesses and support priorities.
  • Provide telephone, remote, and desk-side support to the business, locally and globally when needed.
  • Manage calls and tickets within the team and personal queue to meet SLA targets.
  • Provide regular and proactive updates on fault diagnosis to customers.
  • Perform user administration tasks on end-user applications and systems, locally and globally.
  • Create and share knowledge with the global team.
  • Handle software and hardware installations following licensing procedures.
  • Maintain CMDB and follow asset management processes.
  • Provide support to all mobile and end-user devices, both FT and personally owned where appropriate.

The Financial Times is one of the world's leading business news organizations, recognized internationally for its authority, integrity, and accuracy.

Company Stage

M&A

Total Funding

N/A

Headquarters

null, United Kingdom

Founded

1888

Growth & Insights
Headcount

6 month growth

5%

1 year growth

13%

2 year growth

36%
INACTIVE