Full-Time
Customer Support Engineer
KLA Corporation
10,001+ employees
Provides process-control, inspection, metrology tools
Compensation Overview
$23.71 - $40.29/hr
Chandler, AZ, USA
In Person
Travel to customer facilities is required.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- A Bachelor's Level Degree is required.
- No related work experience is required.
- The role requires technical knowledge, education, training, and certification sufficient to resolve system-level problems without standard procedures.
- The role requires the ability to assess customer processes for unsafe conditions such as chemical leaks or contamination and recommend shutdown of a customer fabrication facility when necessary.
- Work under the supervision of a Manager or Senior Customer Support Engineer.
- Perform customer service activities involving the updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites and trade shows.
- Represent the company to customers and assume accountability for customer satisfaction with service.
- Assure the operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
- Provide assistance to Installation Engineers in resolving problems.
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems by telephone or at customer sites.
- Ensure equipment enhances customer production.
- Repair and update equipment at customer facilities.
- Resolve system-level problems with multiple causes and no standard procedures.
- Access and determine problems in customer processes, including chemical leaks or contamination, and recommend shutdown of a customer fabrication facility when unsafe conditions exist.
- Prepare field service reports on customer support activity and provide documentation to supporting functions about recurring problems.
- Assist in preparing customer quotes based on labor, travel expenses, and required parts.
- Use discretion when assisting regional administration with quote preparation based on equipment failure reasons and preparation time.
- Assist other Field Service Engineers as appropriate.
- Provide guidance and technical assistance to Installation Engineers during customer-site installations and while installing or dismantling demonstration machines.
- Travel by car or commercial transportation to customer facilities.
- Contribute to capturing, reusing, collaborating on, and improving knowledge using available systems.
KLA Corporation provides process control and yield management solutions for semiconductor manufacturers. Its offerings include advanced inspection tools, metrology systems, and computational analytics software that together detect defects and help correct process variations in semiconductor fabrication. The equipment and software collect data from production lines and analyze it to identify root causes of defects, enabling manufacturers to adjust processes and improve yields. What sets KLA apart is its integrated portfolio of high-precision hardware, software licenses, and ongoing service contracts aimed at reducing defects and improving reliability across the production cycle, along with a strong emphasis on data-driven analytics. The company’s goal is to help customers produce higher-quality electronic devices more efficiently, and it aims to power its global operations with 100% renewable electricity by 2030.
Company Size
10,001+
Company Stage
IPO
Headquarters
Milpitas, California
Founded
1997
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Simplify's Take
What believers are saying
- FY2026 revenue reached $13.58 billion, and Q1 FY2027 guidance is $4.0 billion.
- Advanced packaging process-control revenue targets $1.1 billion in calendar 2026, up over 70%.
- Free cash flow hit $4.01 billion, funding buybacks and a 17th dividend raise.
What critics are saying
- China supplied 31.2% of revenue through nine months of fiscal 2026.
- Reuters reported January 2026 U.S. curbs stopped KLA sales and service to advanced Chinese fabs.
- If export controls widen, KLA loses service revenue, installed-base pull-through, and China share permanently.
What makes KLA Corporation unique
- KLA's 58% process-control share makes it the semiconductor tax collector at advanced nodes.
- It leads advanced wafer-level packaging process control, winning hybrid-bonding and HBM complexity.
- Services and software monetize installed tools, reinforcing switching costs across fabs worldwide.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Wellness Program
Paid Vacation
Paid Holidays
Family Planning Benefits
Growth & Insights and Company News
6 month growth
↑ 18%1 year growth
↑ 18%2 year growth
↑ 18%KLA Corporation reported fourth quarter fiscal 2026 revenues of $3.66 billion, above the midpoint of guidance. GAAP diluted earnings per share came in at $1.04, whilst non-GAAP diluted EPS reached $1.05, both at the upper end of guidance. For the full fiscal year ended 30 June 2026, the semiconductor equipment manufacturer posted revenues of $13.58 billion and GAAP diluted EPS of $3.66. Operating cash flow for the year totalled $4.14 billion, with free cash flow of $3.77 billion. The company returned $3.35 billion to shareholders during fiscal 2026 through dividends and share repurchases. KLA completed a ten-for-one stock split on 11 June 2026. For the first quarter of fiscal 2027, KLA expects revenues of $4.0 billion, plus or minus $200 million, with non-GAAP diluted EPS projected at $1.16, plus or minus $0.10.
KLA is set to report quarterly earnings Tuesday after the bell, with analysts expecting 13.7% year-on-year revenue growth. The semiconductor equipment maker's shares closed at $210.52, down 15% over the past month but still up 16% over 90 days. The most popular valuation framework suggests KLA is 9.4% undervalued, placing fair value at $232.43 per share. That outlook assumes multiyear AI-driven wafer fabrication spending will remain durable, supported by government incentives and increasing process complexity. Estimates have been broadly reaffirmed over the past month, meaning this earnings report will serve as a check on whether KLA is meeting current expectations for the semiconductor equipment cycle. The valuation relies on continued revenue expansion, rising margins, and a premium earnings multiple through 2026. Risks include potential tariff pressure on margins, weaker China demand, and tighter export controls.
KLA Corporation stands out as a profitable long-term investment, whilst Covista and Matson underwhelm, according to StockStory analysis. KLA Corporation, a leading supplier of semiconductor inspection equipment, demonstrated strong fundamentals with a 41.7% operating margin and 15.2% annual revenue growth over five years. Its 30.5% free cash flow margin provides flexibility for capital deployment. Covista, formerly DeVry Education Group, showed concerning signs with 15.2% annual sales growth below sector averages. Its free cash flow margin is expected to contract by 3.8 percentage points, whilst its 9% return on capital suggests difficulty finding profitable growth opportunities. Matson, an ocean transportation provider, posted disappointing 3.3% annual revenue growth over two years. Its free cash flow margin shrank by 13.2 percentage points over five years, indicating increasing capital consumption to maintain competitiveness.
KLA Corporation, a leading supplier of semiconductor chip measurement and inspection equipment, has seen its stock price surge 109% over the past six months, reaching a new 52-week high of $260.62 per share. The company has demonstrated strong financial performance across multiple metrics. Its revenue grew at 15.2% annually over the past five years, outpacing the average semiconductor company. KLA Corporation has maintained elite profitability with an average operating margin of 40% over the last two years. The company's free cash flow margin averaged 30.5% over the past two years, ranking amongst the best in the semiconductor sector. Formed in 1997 through a merger of two semiconductor yield management companies, KLA Corporation continues to dominate its niche market with equipment essential for chip manufacturing quality control.
KLA Corporation delivered strong Q3 FY26 earnings, beating revenue, earnings and gross margin expectations, yet shares fell over 5% as investors questioned near-term earnings conversion. The company holds 58% market share in process control and is benefiting from AI-driven manufacturing complexity, with advanced packaging expectations nearly doubling. However, KLA's 11% growth lagged behind peers like Lam Research, which grew 24%, highlighting sequencing risk as deposition and etch tools lead before inspection demand fully materialises. Non-GAAP gross margin of 62.2% is expected to decline to 61.75% due to DRAM costs, tariffs and mix effects. Trading at 37 times forward earnings, analysts suggest fair value around $1,780. The structural bull case remains intact, with KLA positioned as the "tax collector" of semiconductor manufacturing as complexity increases.