Customer Success Manager @ Focal Systems

INACTIVE

Full-Time

Customer Success Manager

Salt Lake City

Posted on 2/13/2024

Focal Systems

51-200 employees

Utilizes AI for automated store operations

Data & Analytics

AI & Machine Learning

Consumer Goods

Senior

Salt Lake City, UT, USA

Required Skills

Management

Requirements

Bachelor's degree or equivalent
8+ years professional experience in a client-facing role, including customer success, account management, consulting, project management, change management or onboarding/training. Retail experience is a plus
Must Have: Reliable vehicle and ability to commute to regional stores

Responsibilities

Drive adoption by providing top-notch onboarding experience to ensure store success
Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
Strengthen customer engagement and adoption by traveling to Focal stores within territory
Increase advocacy by maximizing Net Promoter Score amongst your stores
Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes
Act as customer's strategic advisor to help define, implement, and adopt best practices
Quantify improvements to current store operations enabled by Focal automation solutions
Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results

Requires regional travel

Local candidates only

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world! We are growing and looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.

What Are We Looking For

We are looking for a results-driven Customer Success Manager to ensure our retail partners achieve a meaningful ROI through the use of our solutions. You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.

What You Will Be Doing

Key results to deliver:

1) Maximize Customer Utilization:

• Drive adoption by providing top-notch onboarding experience to ensure store success

2)Increase Customer Satisfaction:

• Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap

• Strengthen customer engagement and adoption by traveling to Focal stores within territory

• Increase advocacy by maximizing Net Promoter Score amongst your stores

• Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes

3) Demonstrate measurable ROI to the customer

• Act as customer’s strategic advisor to help define, implement, and adopt best practices

• Quantify improvements to current store operations enabled by Focal automation solutions

• Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results

What You Will Need to Be Successful

• Bachelor’s degree or equivalent

• 8+ years professional experience in a client-facing role, including customer success, account management, consulting, project management, change management or onboarding/training. Retail experience is a plus

• Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships

• Strategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives

• Start-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team.

• Must Have: Reliable vehicle and ability to commute to regional stores

Why You Should Join Focal Systems

• Accelerate your career growth by joining our fast-paced start-up where advancement opportunities are plentiful.

• You will be presented with attractive equity that is increasing in value every year in addition to competitive salary.

• Work with our exceptional team of A-players that are hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.

• Join an organization with strong values and mission, which define our approach to business and have successfully guided us since inception.

• Be surrounded by outstanding partners. We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors, and partners to support & advise us in our endeavors.

What we offer
We care deeply about the health, happiness, and wellbeing of all our employees. We offer:
• Competitive Salary & Attractive Stock
• Health Insurance
• Paid Time Off
• Quarterly Team Retreats
• Education grant
• Learning plans

Focal Systems

View

Website

View Company Profile

Focal Systems specializes in leveraging advanced AI and computer vision technology through their main product, FocalOS, which uses low-cost shelf cameras to automate and optimize store operations. Achieving up to 50% cost savings on manual shelf scanning, the company stands at the forefront of redefining operational efficiencies in retail settings. This focus on cutting-edge technology and operational excellence makes it an ideal workplace for professionals looking to advance in AI-driven environments and contribute significantly to industry-leading solutions.

Company Stage

Series B

Total Funding

$41.8M

Headquarters

Burlingame, California

Founded

2015

Growth & Insights

Headcount

6 month growth

↑ 33%

1 year growth

↑ 47%

2 year growth

↑ 129%

INACTIVE