Full-Time

Technical Support Engineer

Tavily

Nebius

Nebius

1,001-5,000 employees

Full-stack AI infrastructure with GPU clusters

Compensation Overview

$109.5k - $136.8k/yr

Austin, TX, USA + 3 more

More locations: Europe | New York, NY, USA | La Ronge, SK, Canada

Remote

Category
IT & Security (1)
Required Skills
LLM
Python
RAG
n8n
REST APIs
LangChain

Get referred to Nebius

See people who can refer or advise you

Requirements
  • 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services)
  • Experience supporting technical customers and knowing when to escalate complex issues
  • Strong troubleshooting skills across APIs, web applications, and cloud environments
  • Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n)
  • General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures
  • Comfort working with logs and monitoring tools, and experience with 3rd-party integrations
  • Strong communication skills: you write clear, helpful, and accurate responses with attention to detail
  • Flexibility with schedule to support off-hours coverage and global customer base
  • High ownership mindset — you care about customer success and are committed to getting results
Responsibilities
  • Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues
  • Escalate queries to Engineering and Customer Success if required depending on scope and impact
  • Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it
  • Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs
  • Use and help improve internal tooling, diagnostics, and runbooks for issue triage
  • Participate in post-mortems for critical incidents and help document learnings
  • Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts
  • Help improve documentation and knowledge articles to enhance self-service resources

Nebius Group N.V. is a publicly listed Amsterdam-based company that builds full-stack AI infrastructure. Its offerings include large GPU clusters, cloud services tailored for AI, and developer tools, all designed to run AI workloads at a global scale. After spinning out its Russian assets in 2024, Nebius realigned to provide high-capacity AI platforms, operate dedicated data centers, and supply ecosystems of technical support, data, and hardware. Its products work by delivering end-to-end control of the AI value chain, from the physical hardware to software services and cloud-like capabilities, across multiple geographies. Nebius differentiates itself from major traditional cloud providers by offering integrated, owner-operated data centers and a complete stack focused on AI, rather than simply reselling generic cloud resources. The company's goal is to be a practical alternative to large cloud providers, giving customers more control, reliability, and scale for AI workloads.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Amsterdam, Netherlands

Founded

1997

Get referred to Nebius

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 454% to $582 million, validating demand.
  • Nebius closed four 2026 deals averaging over $1 billion each.
  • July 2026 secured $775 million at SOFR plus 2.50%, proving financing access.

What critics are saying

  • Birmingham and Independence lawsuits in 2026 threaten data-center permits and timelines.
  • $20 billion-$25 billion 2026 capex strains cash if prepayments or debt tighten.
  • Microsoft and Meta concentration makes any contract dispute an existential revenue shock.

What makes Nebius unique

  • Nebius pairs full-stack AI cloud with contracted GPU capacity and asset-backed financing.
  • July 17, 2026 financing used deployed GPUs and customer cash flows as collateral.
  • March 31, 2026 Finland expansion added 310 MW, showing rare European scale.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Company Match

Parental Leave

Remote Work Options

Disability Insurance

Life Insurance

Hybrid Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

-7%
Yahoo Finance
Aug 22nd, 2026
Billionaire Stephen Mandel makes AI cloud provider Nebius his largest holding after 454% revenue growth

Billionaire investor Stephen Mandel of Lone Pine Capital made Nebius his largest holding in Q2, despite the stock not appearing in his portfolio the previous quarter. This represents a significant vote of confidence in the AI-focused cloud computing provider. Nebius has surged nearly 200% in 2026, driven by extraordinary revenue growth of 454% year-over-year in Q2. The company operates in the neocloud space, providing AI computing power during a period of acute shortage. As a preferred Nvidia partner, Nebius gains early access to cutting-edge technology. Analysts project 523% growth for the second half of 2026 and 258% growth for 2027. The company has secured deals with major AI hyperscalers to rent computing capacity, positioning it as one of the fastest-growing stocks in the AI sector.

Yahoo Finance
Aug 20th, 2026
Nebius secures $40B backlog with explosive 454% revenue growth as Super Micro scales AI server infrastructure

Nebius and Super Micro Computer are competing for investor attention in AI infrastructure. Nebius operates an AI cloud platform serving developers and enterprises, whilst Super Micro supplies servers, cooling systems and data centre solutions for large-scale AI deployments. Nebius is experiencing explosive growth from a smaller base. Second-quarter revenue surged 454% year over year to $582 million, with annualised run-rate revenue hitting $3 billion. The company closed four deals averaging over $1 billion each and holds a $40 billion contracted backlog. Super Micro operates at much larger scale with tens of billions in annual revenues and substantial order backlog. The companies present different risk-reward profiles: Nebius offers higher growth potential but greater execution risk, whilst Super Micro provides more established operations with steadier growth trajectories.

Yahoo Finance
Aug 18th, 2026
Nebius shares jump 34% as AI data centre demand drives 454% revenue surge to $582M

Nebius Group, a neocloud infrastructure provider building dedicated AI data centres, reported a 454% year-over-year revenue increase to $582 million in Q2. The company also reduced its adjusted net loss by 64% to $33.2 million. Nebius closed four large deals in Q2, each exceeding $1 billion on average. The company's total contract value jumped by 4x year over year. Average contract value per megawatt of data centre capacity rose from $12 million last year to over $20 million in Q2, with expectations to exceed $40 million in the current quarter. The company is taking prepayments from customers signing large deals, allowing it to build AI infrastructure without additional debt. Bank of America reports the top four US cloud computing companies hold a combined backlog worth $2.3 trillion.

Yahoo Finance
Aug 17th, 2026
Nebius surges 48% in best week since December as analysts raise targets on backlog-fueled capacity expansion

Nebius Group shares rose 1.3% in premarket trading on Monday, extending last week's 48% rally — its strongest weekly gain since December 2024. The Amsterdam-based cloud provider reported a 454% revenue surge in Q2, prompting several analyst upgrades. Citi raised its price target to $324 from $278, citing strong backlog supporting capacity expansion. Bank of America increased its target to $310 from $280, whilst Baird lifted its target to $340 from $250. The company announced major contracts recently, including a $27 billion deal with Meta Platforms and a $2 billion investment from Nvidia in March, following a significant Microsoft contract last September. Nebius has gained 176% over the past 12 months. Jennison Associates increased its stake by 134.3% to 3.98 million shares, whilst BlackRock added 1.59 million shares.

Yahoo Finance
Aug 13th, 2026
Nebius keeps 2027 AI cloud capacity uncommitted despite $1B+ deals

Nebius Group used its Q2 2026 earnings call to highlight capacity expansion and pricing strategy, notably choosing not to pre-sell all planned 2027 capacity despite strong demand. Management reaffirmed 2026 guidance of $3 billion to $3.4 billion in revenue and $20 billion to $25 billion in capital expenditures. Chief executive Arkady Volozh said Nebius closed four core AI cloud deals averaging over $1 billion each, with yields of $20 million to $25 million per megawatt. Management sees more value in shorter-duration contracts, with its first capacity auction clearing 15% above prior Blackwell pricing. Q2 revenues rose 454% year-over-year to $582.3 million, topping the consensus estimate of $573.8 million. The company raised its year-end contracted power target to 5 gigawatts.