Full-Time
Centralized Servicing Representative 1
Lendmark Financial Services
1,001-5,000 employees
Direct-to-consumer personal and auto loans
No salary listed
Gilbert, AZ, USA
Hybrid
 Customer Experience & Support (1) |
|---|
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- A High School Diploma or General Educational Development (GED) credential from an accredited institution is required.
- Requires 0 to 2 years of customer service or related experience.
- Must be detail-oriented and able to multitask.
- Requires analytical and problem-solving skills.
- Requires communication and customer service skills.
- Must be able to empathize with customers and remain calm and composed in difficult situations.
- Requires proficient working knowledge of Microsoft Windows, Microsoft Excel, and Microsoft Word applications.
- Must be able to work with minimum supervision.
- May require lifting materials weighing up to 15 pounds.
- Must be able to work flexible hours, including evenings and weekends, as required.
- Operate the company’s customer service toll-free line, handle inquiries and concerns, ask for clarification when needed, resolve customer questions promptly and accurately, and transfer callers to appropriate parties for assistance.
- Provide entry-level support for the company’s mobile application by troubleshooting registration issues, login issues, and password resets, and escalate more complex issues to appropriate team members.
- Enter all customer complaints and credit disputes received by telephone, email, or mail using the company’s complaint management software.
- Process returned mail, returned check letters, credit verification letters, and other correspondence received.
- Process paid-out contracts and release liens in a timely manner according to state law and company guidelines.
- Handle system-related help desk tickets efficiently and accurately.
- Accurately post centralized payments, including mail, electronic, repossession, credit insurance, bankruptcy trustee, and garnishment payments.
- Prepare daily banking deposits, balance cash drawers each day, and perform other cashier-related duties.
- Manage risk relative to the position.
- Perform other duties assigned by management.
Lendmark Financial Services provides consumer loans to individuals through a broad network of branches, combining online applications with in-branch funding and signing (often the same day). Its products include personal installment loans (secured and unsecured), auto loans, debt consolidation, and indirect financing for retailers and auto dealers. It targets borrowers with limited access to traditional credit (roughly 580–680 FICO) and differentiates itself by a large branch footprint of over 535 branches in 23 states. The goal is to grow its loan portfolio and branch network while helping underserved customers manage everyday and unexpected expenses through responsible lending.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$400M
Headquarters
Lawrenceville, Georgia
Founded
1996
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Simplify's Take
What believers are saying
- March 2026 Century Finance receivables added nearly 10,000 accounts into North Carolina branches.
- April 2026 Kansas entry and 2026 branch openings expand reach to 24 states.
- Climb to Cure surpassed $10 million in 2026, strengthening referrals and brand trust.
What critics are saying
- $400 million 8.75% notes due 2030 raise funding costs and pressure margins.
- Consumer lawsuits in Virginia, Georgia, and bankruptcy court increase servicing and compliance costs.
- A 2027-2030 refinancing freeze traps Lendmark with expensive debt and shrinking credit access.
What makes Lendmark Financial Services unique
- Branch-first underwriting plus same-day local funding beats digital-only lenders.
- 2019 Lightyear-Teachers ownership kept management stable through 2026 expansion.
- Twenty-five thousand retailer and dealer partners widen origination beyond branches.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
Life Insurance
Disability Insurance
Tuition Reimbursement
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%Legal action taken against Lakeview Loan Servicing, LoanCare, Lendmark Financial Services, and Carrington Mortgage Services for violating military rights. Unfortunately, its firm has had to file multiple recent lawsuits against Lakeview Loan Servicing, LLC; LoanCare, LLC; Lendmark Financial Services, LLC; and Carrington Mortgage Services, LLC for blatant violations of deployed military servicemembers' rights pursuant to California Military & Veteran's Code § 800. Each lawsuit alleges that, after its clients submitted written requests to invoke their statutory rights to deferment of principal and interest pursuant to C.M.V.C. § 800, each company failed to provide written responses within the required 30 day deadline. Therefore, Section 813 of the C.M.V.C. mandates that its clients are entitled to the deferment relief requested and each company therefore waived any ability to object or deny the requested relief. Each lawsuit alleges that, despite mandatory application of deferment pursuant to C.M.V.C. 813, each company began accusing its clients of going into default, including some companies going so far as to threaten foreclosure even though it is blatantly obvious that its clients are protected from foreclosure not only pursuant to the C.M.V.C. but also pursuant to federal SCRA laws. Some of these recently filed Complaints can be found in the Lakeview and LoanCare complaint, the Lendmark Financial complaint, and the Carrington Mortgage complaint. To put it mildly, it seems to Temecula Consumer Attorneys that there are many mortgage companies in this Country that simply have no respect for its deployed military servicemembers and have no intention of honoring deployed military servicemembers' mandatory statutory protections for deferment. If these issues sound familiar to something you are experiencing, please do not hesitate to contact its firm for a free and confidential evaluation of whether your rights have been violated as well.
Lendmark Financial Services has opened three new branches in Casselberry, Florida, Winter Garden, Florida, and Gardendale, Alabama, bringing its total footprint to 12 branches in Florida and 20 in Alabama. The locations will serve consumers directly and provide financing solutions for small independent automobile dealerships and retailers. Founded in 1996, Lendmark operates approximately 550 branches across 24 states and employs 2,300 people. The company provides personal credit and loan solutions, partnering with nearly 25,000 retailers and independent auto dealerships. Lendmark's "Climb to Cure" initiative recently surpassed $10 million in fundraising for CURE Childhood Cancer after a decade of partnership. Customers can donate $1 when closing loans, which Lendmark matches.
Lendmark Financial Services has opened its 25th branch in Kentucky, located in Glasgow at 358-A N L Rogers Well Blvd. The location marks the company's tenth branch opening in 2026 and will serve consumers, retailers and independent auto dealerships. The Glasgow branch, managed by Benjamin Koffman, is expected to serve hundreds of customers in its first year. Lendmark provides personalised loan solutions and financing options for small businesses and auto dealers. Founded in 1996 and headquartered in Lawrenceville, Georgia, Lendmark operates approximately 550 branches across 24 states and employs 2,300 people. The company recently surpassed $10 million in fundraising for CURE Childhood Cancer through its "Climb to Cure" initiative, with customers able to donate $1 at loan closing, which Lendmark matches.
Lendmark Financial Services has opened a new branch in Manhattan, Kansas, marking its entry into its 24th state and eighth branch opening in 2026. The consumer lending company now operates nearly 550 branches across the United States. The Manhattan location at 301 Kearney Street is expected to serve hundreds of customers, retailers and auto dealerships in its first year. Branch Manager Erica Smith will oversee daily operations and build relationships with the community. Founded in 1996 and headquartered in Lawrenceville, Georgia, Lendmark employs 2,300 people and provides personal credit solutions whilst also offering financing services for nearly 25,000 retailers and independent auto dealerships. The company recently surpassed $10 million in fundraising for CURE Childhood Cancer through its "Climb to Cure" initiative.
Lendmark Financial Services extends branch network to 24th state, Kansas, with grand opening in Manhattan community. Lendmark Financial Services, LLC MANHATTAN, Kan., April 13, 2026 (GLOBE NEWSWIRE) - Lendmark Financial Services (Lendmark), a leading provider of personalized loan solutions, continues to expand nationally with the opening of a new branch in a new state, Kansas. Marking its eighth branch opening in 2026 alone, the Manhattan, Kan., location grows the company's presence to its 24th state. Home to Kansas State University, Manhattan's growing regional economy and strong community ties make it an ideal place for the company to serve and build relationships. The Manhattan branch is located at 301 Kearney Street, Suite 130, and it's expected to serve hundreds of customers, retailers and auto dealerships in its first year. Branch Manager Erica Smith will be responsible for the administration of daily operations. These include building personal relationships with customers and integrating into the community to ensure area residents receive a superior level of individualized loan services that meet their unique financial needs. "Celebrating Lendmark's expansion into Kansas, our 24th state, is an exciting accomplishment for our organization," said Linda Lopes, Vice President of Branch Operations at Lendmark. "This growth reflects our commitment to service and building lasting relationship as we begin providing personal financial solutions to residents of the Manhattan community who are experiencing planned or unplanned life events." In addition to serving consumers directly, Lendmark provides financing solutions for thousands of retailers and independent auto dealerships, allowing these businesses' customers to obtain Lendmark financing. Local businesses that are interested in partnering with Lendmark to provide financing solutions for their customers should visit the Manhattan branch or call: 786-236-7575. Lendmark's signature cause-related initiative, 'Climb to Cure' recently surpassed its $10 million fundraising goal in partnership with CURE Childhood Cancer, marking a decade of collaboration. This milestone reflects Lendmark's deep commitment to making a lasting impact beyond financial services. Funds raised support targeted pediatric cancer research utilized nationwide, through CURE, an Atlanta-based nonprofit. Lendmark customers can participate by donating $1 when closing their loan. Lendmark matches the donation. About Lendmark Financial Services Lendmark Financial Services (Lendmark) provides personal credit and loan solutions to consumers in 24 states, including sales financial services for nearly 25,000 retailers and independent auto dealerships. Founded in 1996, Lendmark strives to be the lender, employer, and partner of choice by offering stability and helping consumers meet both planned and unplanned life events through affordable loan offerings. Lendmark employs 2,300 people and operates nearly 550 branches coast to coast, delivering personalized service to customers with every transaction. Lendmark is headquartered in Lawrenceville, Ga. For more information, visit www.lendmarkfinancial.com.