At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and CS:GO. Our team of over 350 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
We are seeking a VIP Representative to join our organization. This position will be responsible for maintaining a book of VIP customers and providing a 6 star experience.
What you’ll do:
- Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
- Drive significant increases in loyalty and gaming revenue from your book of business.
- Create personalized & memorable experiences for VIPs that generate increased brand affinity.
- Help plan, attend & host at PrizePicks’ live events.
- Respond to & resolve inquiries from VIPs in a timely manner.
- Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
- Provide detailed reports on your book of VIP members.
- Check in with VIPs in accordance with our Responsible Gaming procedures.
What you’ll have:
- 1-2 years of customer-facing experience, high-end customer service field preferred.
- Excellent interpersonal & communication skills, ability to build relationships.
- Passionate about providing top-tier service.
- Passionate about sports (gaming knowledge is not required, but is essential to the role).
- Thrives in a hyper growth environment, willing to help where it is needed.
- Travel for this role is expected. Willing & able to work non-traditional hours.
Where you’ll live:
Benefits you’ll receive:
In addition to your great compensation package, company subsidized medical/dental/vision coverage plans and matching 401(k), we’ll shower you with perks including:
- Break room with ping pong, endless snacks and in-office lunch once a week
- Unlimited PTO to encourage a healthy work/life balance (2 week min required!)
- Modern work schedule focused on getting the job done, not hours clocked
- Workplace flexibility
- Company and team outings, we encourage a tight-knit workplace
- Generous Maternity AND Paternity leave (16 weeks!)
- Annual bonus & stock options
- Wellness program
- Company equipment provided (Windows & Mac options)
- Annual performance reviews with opportunity for growth and career development
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
