Facebook pixel

Patient Support Team Specialist
London, UK
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
Customer Service
  • 2+ years' experience in a Customer Service or Patient Support oriented role
  • Experience talking to customers on the phone, instant chat, and/or email
  • You have solid computer and mobile phone skills to help our patients navigate the world of online doctor services
  • You're detail oriented, organized, and have great multitasking skills. You take initiative and follow through while embracing change
  • You strive to WOW our patients and your teammates by going above and beyond everyday
  • You are a team player! Teamwork and community is important to you. You work well with teammates, and have great communication skills
  • Handle a high volume of calls and emails, while upholding our customer commitment of answering calls within 60 seconds and replying to incoming messages and emails within 2 hours
  • Provide our patients with an exceptional experience over the phone and through messaging with your friendly and efficient personalized service
  • Assist our patients by answering their questions and helping them navigate our website and their accounts
  • Collaborate with your teammates to handle daily tasks timely and efficiently with a friendly, can-do attitude
  • Support our patients with account issues and set a high bar by solving them quickly
  • Connect our patients with our prescribers and our partner pharmacists to make sure our patients' requests are being answered by the right expert
  • Help any of our partner pharmacies navigate through the online patient records system, including password resets
  • Protect our patients' privacy

501-1,000 employees

Personal genomics & biotechnology company
Company Overview
23andMe’s mission is to help people access, understand, and benefit from the human genome. The company has created the world’s largest crowdsourced platform for genetic research and is the only company with multiple FDA authorizations for genetic health risk reports. The company is also in development of discovery programs rooted in a diverse spectrum of human genetics to ultimately deliver reports and results from all spectrums of your DNA.
  • Comprehensive health, vision, & dental plans
  • Family planning, support, & leave for parents
  • Mental healthcare
  • Student loan assistance
  • Volunteer time off
  • Dog friendly office
Company Core Values
  • Think big
  • We heart DNA
  • Lead with science
  • Get to yes or no, quickly.
  • Behind every data point is a human being
  • We're in this together