Full-Time

Customer Success Onboarding Specialist

Confirmed live in the last 24 hours

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing tools for small businesses

Consumer Software
Consulting

Junior

Loveland, CO, USA + 1 more

Required Skills
Communications
Marketing
Requirements
  • Bachelor’s degree or equivalent experience in Business, Marketing, or a related field.
  • Previous experience in a Customer Success role or equivalent experience required.
  • 2+ years of experience in a customer-facing role, preferably in a SaaS environment.
  • Strong Constant Contact product knowledge and the ability to learn quickly.
  • Excellent written and verbal communication skills.
  • Proven ability to manage multiple projects at a time while maintaining strict attention to detail.
  • Comfortable working in a fast-paced environment.
  • Proven track record of successfully managing large customer bases.
  • Creative and consultative approach to problem-solving and customer engagement.
Responsibilities
  • Lead and execute the onboarding process for SMB customers, guiding them in deploying and utilizing core fundamentals of marketing and features efficiently.
  • Collaborate with customers to align with their business goals and establish clear onboarding milestones.
  • Provide proactive, strategic support through various communication channels, including video messages, voicemails, emails, and texts, allowing customers to consume information at their own pace.
  • Monitor and analyze customer usage, process, and product adoption, adjusting the engagement strategy to align with customers' evolving needs and business goals.
  • Champion the use of scalable practices by directing customers to existing self-service resources like video series, knowledge base articles, pre-recorded webinars, and blogs.
  • Curate and share relevant industry insights and best practices to empower customers in their marketing efforts.
  • Serve as a product expert, addressing customer queries, providing solutions, and guiding them to the appropriate resources.
  • Offer recommendations on the various learning paths best suited to the needs of the customer, including video tutorials, live and on-demand training sessions, recommendations for upcoming webinars, and personally hosting 1:1 training for those who need a more guided experience to achieve success.
  • Consult with existing customers contemplating cancellation, offering them a chance to re-explore how to better leverage the core marketing fundamentals and features we offer, and re-align the customers' goals with Constant Contact's ability to help them achieve that success.
  • Drive SMB customers toward achieving their business goals through optimal use of our services.
  • Leverage proficiency in industry marketing best practices to support the overall alignment of Constant Contact within their marketing strategy.

Constant Contact specializes in digital marketing solutions tailored for small businesses, encompassing services like email marketing, SMS marketing, social media marketing, and marketing automation. This focus on streamlined, comprehensive tools for digital communication positions them as a leader in supporting small business growth and enhancing customer engagement. Working here offers a chance to be at the forefront of digital marketing technology that plays a pivotal role in driving sales and expanding customer bases for small enterprises, which can be both rewarding and impactful.

Company Stage

Private

Total Funding

$434M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

21%