Senior Product Manager

Digital Tipping

Confirmed live in the last 24 hours

51-200 employees

Website

Secure, contactless hospitality software enhancing guest experience.

Company Overview

Canary Technologies, a leading provider of hospitality software solutions, offers a comprehensive suite of tools that not only secure guest data but also significantly enhance the guest experience. With a unique competitive advantage in their industry-leading features such as Contactless Mobile Check-in, Digital Authorizations, and Digital Amenity Ordering, they ensure PCI compliance and have successfully reduced chargebacks/fraud by up to 90%. Their team's deep understanding of the hospitality industry, combined with their ability to anticipate and meet hoteliers' needs, has earned them the trust of thousands of hotels worldwide.

Consumer Software

B2B

Company Stage

Series B

Total Funding

$47M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights

Headcount

6 month growth

↑ 24%

1 year growth

↑ 47%

2 year growth

↑ 148%

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Market Research

Sales

Communications

CategoriesNew

Business & Strategy

Sales & Account Management

Product

Requirements

5+ years of experience in product management, with a proven track record of successfully launching and managing digital products.
Experience working in the hospitality industry or on payment solutions is highly preferred, but not required.
Excellent analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Proven ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.

Responsibilities

Define and execute the product vision and strategy for the Digital Tipping feature within the Canary Technologies platform.
Conduct market research and competitive analysis to identify market trends, customer needs, and potential business opportunities.
Collaborate closely with cross-functional teams, including Engineering, Design, and Sales, to prioritize and deliver high-quality product features and enhancements.
Gather and analyze user feedback, leveraging data-driven insights to inform product decisions and drive continuous improvement.
Work closely with stakeholders to understand business goals and translate them into clear product requirements and user stories.
Develop and maintain a roadmap that aligns with the company's strategic objectives and ensures timely delivery of product milestones.
Monitor and evaluate key performance metrics, identifying areas for improvement and implementing strategies to optimize product performance.
Stay up-to-date with industry trends and best practices, bringing new ideas and innovative approaches to the team.

Desired Qualifications

Experience working in the hospitality industry or on payment solutions.
Strong analytical and problem-solving skills.
Experience with Agile development methodologies.
Knowledge of the hotel industry and guest experience trends.

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

As the Senior Product Manager for Digital Tipping, you will play a crucial role in shaping and delivering innovative solutions that enhance the guest experience and drive customer satisfaction.

Responsibilities

Define and execute the product vision and strategy for the Digital Tipping feature within the Canary Technologies platform.
Conduct market research and competitive analysis to identify market trends, customer needs, and potential business opportunities.
Collaborate closely with cross-functional teams, including Engineering, Design, and Sales, to prioritize and deliver high-quality product features and enhancements.
Gather and analyze user feedback, leveraging data-driven insights to inform product decisions and drive continuous improvement.
Work closely with stakeholders to understand business goals and translate them into clear product requirements and user stories.
Develop and maintain a roadmap that aligns with the company’s strategic objectives and ensures timely delivery of product milestones.
Monitor and evaluate key performance metrics, identifying areas for improvement and implementing strategies to optimize product performance.
Stay up-to-date with industry trends and best practices, bringing new ideas and innovative approaches to the team.

Qualifications

5+ years of experience in product management, with a proven track record of successfully launching and managing digital products.
Experience working in the hospitality industry or on payment solutions is highly preferred, but not required.
Excellent analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Proven ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.

Benefits

Health Care Plan (Medical, Dental and Vision)
Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
Stock Option Plan
Flexibility to visit and travel to our offices (San Francisco or Dallas)
Paid Parental Leave
Discount on Canary hotels
A diverse, world-wide team

If you are a passionate and forward-thinking product manager who thrives in a fast-paced, innovative environment, and if you are excited about shaping the future of digital tipping in the hospitality industry, we would love to hear from you. Apply now and join us in revolutionizing guest experiences with Canary Technologies!

Please note that this job description is intended to provide a general overview of the position and does not encompass all responsibilities and tasks that may be required.

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First, we’ve added Canary Days to the calendar as company holidays to ensure that the team has one long weekend each month.

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women’s issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!