Full-Time
Technical Account Manager
Confirmed live in the last 24 hours
Nymbus
201-500 employees
Cloud-native platform for digital banking solutions
Compensation Overview
$115k - $130kAnnually
Senior
Remote in USA
100% Fully Remote
- 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
- Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
- Ability to diagnose and resolve complex technical issues.
- Exceptional client relationship management skills with a proactive and consultative approach.
- Strong collaboration skills, working across support, engineering, product, and sales teams.
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
- Ability to thrive in a fast-paced, high-growth environment.
- Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
- Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
- Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
- Provide strategic guidance on product implementation, best practices, and support.
- Assist clients in diagnosing and resolving complex technical issues.
- Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
- Guide clients through API integrations, data migrations, and system configurations.
- Monitor system performance and proactively address potential issues before they impact operations.
- Manage critical escalations to ensure timely resolution of high-impact technical problems.
- Deliver tailored training sessions on product features, capabilities, and best practices.
- Guide clients through new feature rollouts, ensuring proper adoption and utilization.
- Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
- Act as the voice of the client, advocating for product improvements and influencing the roadmap.
- Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
- Work alongside Product Managers to relay client feedback and drive feature enhancements.
- Partner with Professional Services to ensure smooth onboarding and implementation projects.
- Track key account health metrics, identifying risks and opportunities for intervention.
- Develop and refine playbooks for handling common technical challenges and customer workflows.
- Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.
- Experience in core banking, digital banking, or fintech solutions is highly preferred.
Nymbus provides a cloud-native platform that enables brands, banks, fintechs, and credit unions to modernize their banking operations and create new digital banks. The platform is designed to be flexible and fast, allowing clients to quickly adapt to changing banking strategies and deliver embedded banking products and services. Nymbus operates on a turn-key business model, offering all necessary resources for running and marketing a digital bank, including back office operations and customer support, which helps clients launch their services without internal distractions. Additionally, Nymbus has a specific solution for small and medium-sized businesses, helping them establish a digital bank that connects with their communities. The platform is compliant with financial regulations, ensuring safe and legal operations for its clients. Nymbus aims to drive growth for its clients by providing a comprehensive and efficient banking technology solution.
Company Size
201-500
Company Stage
Series D
Total Funding
$211.4M
Headquarters
Jacksonville, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for digital banking among small and medium-sized businesses boosts Nymbus' market.
- Partnership with DataVisor enhances Nymbus' AI-driven fraud detection capabilities.
- Nymbus' Personal Onboarding Concierge aligns with the trend for personalized banking experiences.
What critics are saying
- Emerging fintech startups pose a competitive threat to Nymbus' market share.
- Rapid technological advancements may challenge Nymbus' ability to innovate continuously.
- Multiple new executive appointments could lead to strategic misalignment within Nymbus.
What makes Nymbus unique
- Nymbus offers a turn-key solution for launching digital banks in under 45 days.
- Their platform supports both traditional and digital-only banking infrastructures.
- Nymbus provides comprehensive back office operations, reducing client distractions and churn.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Remote Work Options
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↓ -1%Nymbus, a premier provider of cloud-based financial technology solutions, is pleased to announce the appointment of Ed Gross as its Chief Product Officer (CPO). Gross has a proven track record of leading product management and innovation strategies for the financial services industry and has been the thought leader and evangelist behind Nymbus’ award-winning user experience and end-to-end designs for consumer, business, and back office solutions for several years“Ed’s extensive experience as an executive in product management, user experience, and design, along with his creative and innovative approach, align with our company goals to continue to deliver world-class banking solutions and do so with quality, speed, and superiority,” said Jeffery Kendall, CEO of Nymbus. “Under Ed’s strategic leadership, we are confident that Nymbus will accelerate our product roadmap, prioritize client delivery and quality, double down on innovation, and guide Nymbus in its next-level product strategy.”Gross’ product design and management experience spans two decades, with experience across multiple financial technology companies, including NCR, Kony DBX, and Temenos, where he led global product teams and was responsible for several award-winning products and platforms. With a relentless focus on the end-user experience, Gross has built a reputation for his unique ability to bridge the gap between technical applications, the audience, client delivery, and product strategy.“Our nation’s financial institutions desperately need affordable, manageable, and modern technology products to serve their customer base. Our focus at Nymbus has been to create best-in-class, enterprise-grade solutions without requiring armies of developers or systems integrators to bring them to life. I’m committed to advancing our product strategy to ensure we remain the preferred choice for banks and credit unions seeking an innovative, flexible, and differentiated banking platform,” Gross said
Nymbus appoints Jody Guetter as CMO to lead next phase of growth.
Nymbus®, a premier provider of cutting-edge financial technology solutions, has secured a strategic investment from Gesa Credit Union, a $5.5B+ Washin
Nymbus welcomes Nate Whaley as Chief Revenue Officer: powering growth and sales success.
Nymbus, a premier provider of cloud-based financial technology solutions, celebrates the appointment of Jeff Fonda as its new Chief Financial Officer (CFO). Jeff arrives with a rich background in financial leadership. His deep expertise in fintech, SaaS, and executive leadership, honed during his tenure at Mortgage Cadence, an Accenture company, among others, prepares him well for this pivotal role.Jeffery Kendall, Chairman and CEO commented, “Jeff’s proven track record in financial leadership at high-growth companies aligns perfectly with our mission. His expertise will be instrumental as we expand our partnerships with banks and credit unions, providing them with accessible solutions to move beyond the constraints of traditional banking systems.”“I am thrilled to be part of the dynamic team at Nymbus during such a transformative phase,” expressed Jeff Fonda. “Nymbus’ unique approach to reshaping the financial sector resonates deeply with my experience. The opportunity to assist banks and credit unions in transitioning to a more modern framework is exciting and significant.”As Nymbus continues to redefine financial services technology, Fonda’s appointment marks a significant step in this journey